The Hartford

  www.thehartford.com
  www.thehartford.com
There are newer employer reviews for The Hartford

1 person found this helpful  

Run!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative
Former Employee - Customer Service Representative

I worked at The Hartford full-time (more than an year)

Pros

Awesome coworkers and good amount of vacation time (much needed due to stress of this job)

Cons

No incentives. Other sites had time off phones to do goofy stupid things like flash mob..etc. All we ever got is you have to be on the phones no time for play. God forbid you had to go into unscheduled to go to the bathroom. that was closley looked at and you got a lovley message that you had stay that amount of time after your shift. However hey would constantly tell you that you had bathroom privlidges but do it on break or lunch (like that can be something you can control). The rack and stack method of measuring your performance is a joke. You can be meeting all your expected numbers but still lose your job because there are 20% of your peers that are doing well above those numbers) especially those who get paperwork all the time and really dont have any numbers to go by. these were the so called favorites. Lots of nepitisim and favoritism. Treat your customers like they are numbers and not elderly customers who really needed help understanding insurancef get them off the phone as quick as possible (who cared if they didnt understand) but then you get dinged whenever they call back in a rolling 30 day period! Job was basically based on if they called back withing 30 days and customer surveys which anything under a 10 basically brought you down. how many people will rate anything a 10! half of them didnt even know how to use the survey system and wound out giving people zeros instead( with no thought from management that these people didnt know how to use the system) Constantly micro managed to the point that I and a few other coworkers were put on anti anxiety meds.

Advice to ManagementAdvice

Quit the micor management with managers who have little or no customer service experience. Bring back the old way thinking that the customer comes first before your un achievable numbers.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

668 Other Employee Reviews for The Hartford (View Most Recent)

Sort: Rating Date
  1.  

    neutral at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    great peer group and lots of tenure. real experts in the industry.

    Cons

    total compensation is not to industry standard, location

    Advice to ManagementAdvice

    Value tenured employees!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Long time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Good advancement opportunities, rewards good work, good benefits

    Cons

    Slow to respond to market changes. Non-insurance senior management

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for The Hartford

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