The Hartford

  www.thehartford.com
  www.thehartford.com
There are newer employer reviews for The Hartford

 

The Best Company to work for!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at The Hartford full-time (more than 5 years)

Pros

Excellent work environment - great people, great benefits, rewards and recognition, opportunity for advancement.

Cons

Very busy in call center - could benefit from more time for daily team huddles for front line employees and time in between calls in mornings and daytime hours for both employee and customer experience. Technology - outdated and buggy internal computer programs and systems in call centers.

Advice to ManagementAdvice

Continue to increase promotion from within the front-line call center operations up to management and executive management level roles. Front line leaders potentially have a thorough, comprehensive understanding of our business, our customers, our strengths, weaknesses, opportunities, and threats gained from daily interaction with the marketplace. They have that close view perspective and understand what it takes for operational efficiency to happen, as well as growth and customer satisfaction. With education, front line leaders can take on higher level, broader leadership roles in upper levels of the organization using their pperspective and experience sharing data across the organization. Their promotion will inspire front line employees who will reflect their inspiration in their daily interactions with our customers as the see many others advance before them. This potentially can make The Hartford one of the top celebrated companies to work for, with innovative insights shared at high levels om the organization, and faster, more clear decision making based on understanding of our customers, businesses, and what it takes to be efficient and deliber excellent financial performance.

Recommends
Positive Outlook
Approves of CEO

664 Other Employee Reviews for The Hartford (View Most Recent)

Sort: Rating Date
  1.  

    Overall, a positive experience with growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Hartford, CT
    Current Employee - Senior Consultant in Hartford, CT

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Strong support for alternative work styles such as telecommuting. With some exceptions, achievement is rewarded financially. Has a leadership that is comfortable with change and is aggressively evolving.

    Cons

    Working for any public company ultimately puts Shareholder value ahead of Customer value. Forced distribution of employee ranking can result in some unintended bad management behavior. IT systems are a major inhibitor to innovation and progress.

    Advice to ManagementAdvice

    Bite the bullet and spend the billions to re-invent the internal IT systems support infrastructure.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good Place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    There are great number of resources available to perform your job. Great amount of paid time off. The opportunity to work from home.

    Cons

    Limited amount of availability to take time off. Constant rescheduling of trainings and one-on-one's with manager.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for The Hartford

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