There are newer employer reviews for The Home Depot

hardware associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Hardware Associate in College Station, TX
Former Employee - Hardware Associate in College Station, TX

I worked at The Home Depot part-time (less than a year)

Pros

Good work environment, learned extensive amount of information in tools and hardware. Improved salesmanship. Flexible hours

Cons

Long working hours. have to work passed midnight sometimes unloading the freight. The orientation was really long and boring.

Advice to ManagementAdvice

More time off starting off.

Recommends
Neutral Outlook
Approves of CEO
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  1. Bittersweet career because there is NO way for person with high cust service skills or self driven to succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pro Account Sales Associate
    Current Employee - Pro Account Sales Associate

    I have been working at The Home Depot full-time (more than 8 years)

    Pros

    great culture, great goals, great sales, great recognition, no financial problems, great selling ideas

    Cons

    see below for a description of specifics making this a very difficult company to work for

    Advice to ManagementAdvice

    Realize the great ideas you have in Atlanta are NOT happening in the stores, only on the days when district management knows you're visiting. Hours have been cut so drastically at the stores that NOTHING extra can be done , let alone good customer service. Myself as a person who strives always to make a happy customer, I go home each and every day totally exhausted from taking on special tasks and projects for customers above and byond my ability to accomplish in 40hrs. This is because the customer KNOWS what Home Depot has promised (best customer service in world) so they will go from associate to associate until they find one who will do what they want. Problem is, that same willing associate is helping more than his share of in-store customers, and these special order or design projects just end up piles of paper waiting for the associate to get an hour to work on them. This never happens, and a dedicated associate goes home feeling like he has failed and piles of work awaiting him each and every day. There still should be Phone Sale Associates and Government dedicated associated who are out of eyesight so these kinds of customers can get the quality help they need. In reality, many many $$ are going elsewhere because nobody has the time to help them.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. Constant poor management skills and violations of law and corporate policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Seekonk, MA
    Current Employee - Sales Associate in Seekonk, MA

    I have been working at The Home Depot part-time (more than 5 years)

    Pros

    fun to work with fellow associates and customers

    Cons

    Managers have no skills, pay is poor, promotions are based on who will take the promotion for the least pay, issues are not addressed, over all poor morale. If jobs were available elsewhere, most would be gone. So called success sharing equates to less than 3/10 of one percent.

    Advice to ManagementAdvice

    Corproate slogans are not apparent at the local level and management ignores corporate policy for their own convenience or lack of mangement skill.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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