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Call Center Mentality

Resolution Expeditor (Current Employee) Atlanta, GA

ProsGreat pay, and the people there are very nice. Awesome benefits and a great way to see the inner workings of the company.

ConsCall center menatily can make things about metrics rather than actual customer service. High stress level for expeditors to take calls, and the anxiety of being watched can sometimes be a little frustrating.

Advice to Senior ManagementBe aware of the way the metrics and structure of the call center. Make the customer service more of a priority rather than the technical aspect of creating tickets and taking calls.

Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    UMMM

    Cashier (Former Employee) New York, NY

    I worked at The Home Depot

    Pros: Good place to work,very friendly place.Meet new people everyday, see alot… Cons: Trainin on the computer at first Advice to Senior Management: Keep up the good work! More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Helping customers top priority

    Anonymous Employee (Former Employee) Campbell, CA

    I worked at The Home Depot

    Pros: Received decent pay, enjoyable work environment, helping customers, took job… Cons: Sometimes had to work on days designated not for work, had to request days off 3… Advice to Senior Management: Managers and supervisors need to connect with employees and talk on their level to show that they are not… Yes, I would recommend this company to a friend More

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