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Call Center Mentality

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Resolution Expeditor  in  Atlanta, GA
Current Employee - Resolution Expeditor in Atlanta, GA

I have been working at The Home Depot

Pros

Great pay, and the people there are very nice. Awesome benefits and a great way to see the inner workings of the company.

Cons

Call center menatily can make things about metrics rather than actual customer service. High stress level for expeditors to take calls, and the anxiety of being watched can sometimes be a little frustrating.

Advice to ManagementAdvice

Be aware of the way the metrics and structure of the call center. Make the customer service more of a priority rather than the technical aspect of creating tickets and taking calls.

Recommends
Approves of CEO

4949 Other Employee Reviews for The Home Depot (View Most Recent)

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  1.  

    UMMM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier  in  New York, NY
    Former Employee - Cashier in New York, NY

    I worked at The Home Depot

    Pros

    Good place to work,very friendly place.Meet new people everyday, see alot of regulars and thats cool get to know people from everywhere.

    Cons

    Trainin on the computer at first

    Advice to ManagementAdvice

    Keep up the good work!

    Approves of CEO
  2.  

    Helping customers top priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Campbell, CA
    Former Employee - Anonymous Employee in Campbell, CA

    I worked at The Home Depot

    Pros

    Received decent pay, enjoyable work environment, helping customers, took job related courses to improve product knowledge, satisfactory standard working hours.

    Cons

    Sometimes had to work on days designated not for work, had to request days off 3 weeks in advance, day-off requests sometimes not granted, even if turned in earlier than minimum, pressuring managers.

    Advice to ManagementAdvice

    Managers and supervisors need to connect with employees and talk on their level to show that they are not just for making numbers but to encourage everyone to make the company successful as a whole for everyone's benefit.

    Recommends
    No opinion of CEO
There are newer employer reviews for The Home Depot

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