There are newer employer reviews for The Home Depot

Helpful (1)

Call Center Mentality

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Resolution Expeditor in Atlanta, GA
Current Employee - Resolution Expeditor in Atlanta, GA

I have been working at The Home Depot

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Great pay, and the people there are very nice. Awesome benefits and a great way to see the inner workings of the company.

Cons

Call center menatily can make things about metrics rather than actual customer service. High stress level for expeditors to take calls, and the anxiety of being watched can sometimes be a little frustrating.

Advice to Management

Be aware of the way the metrics and structure of the call center. Make the customer service more of a priority rather than the technical aspect of creating tickets and taking calls.

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  1. UMMM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier in New York, NY
    Former Employee - Cashier in New York, NY

    I worked at The Home Depot

    Approves of CEO
    Approves of CEO

    Pros

    Good place to work,very friendly place.Meet new people everyday, see alot of regulars and thats cool get to know people from everywhere.

    Cons

    Trainin on the computer at first

    Advice to Management

    Keep up the good work!

  2. Helping customers top priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Campbell, CA
    Former Employee - Anonymous Employee in Campbell, CA

    I worked at The Home Depot

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Received decent pay, enjoyable work environment, helping customers, took job related courses to improve product knowledge, satisfactory standard working hours.

    Cons

    Sometimes had to work on days designated not for work, had to request days off 3 weeks in advance, day-off requests sometimes not granted, even if turned in earlier than minimum, pressuring managers.

    Advice to Management

    Managers and supervisors need to connect with employees and talk on their level to show that they are not just for making numbers but to encourage everyone to make the company successful as a whole for everyone's benefit.

There are newer employer reviews for The Home Depot

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