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1 person found this helpful  

Direct Support Professional

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Direct Service Professional  in  Saint Paul, MN
Current Employee - Direct Service Professional in Saint Paul, MN

I have been working at The MENTOR Network full-time for less than a year

Pros

The MENTOR Network has good core values and mission statement. A DSP position allows flexibility with hours for students or part-time employees. Competitive pay and benefits to other organizations in the area. Good opportunities for advancement.

Cons

Hours flex based on needs of the home; sometimes hours get cut due to consumers being absent - enough to the point it can become a hardship. Poor communication causes errors in delivery of services that gets blamed on a DSP more often than not.

Advice to ManagementAdvice

Show more appreciation for the individuals who do the majority of one-on-one care giving. Improve lines of communication within the organization to prevent errors in service delivery.

Recommends
Neutral Outlook

153 Other Employee Reviews for The MENTOR Network (View Most Recent)

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  1. 3 people found this helpful  

    Run away as fast as you can!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  North Andover, MA
    Former Employee - Anonymous Employee in North Andover, MA

    I worked at The MENTOR Network full-time for more than a year

    Pros

    It's a job. Can't think of anything else nice to say.

    Cons

    Shared Service Center in No. Andover is a terrible place to work. People leave in tears. I worked there for two years-nothing but stress. Push, Push. No thank you's. They don't want people-they want robotic machines. When I was employed there-at least thirty people were either fired or quit-many in tears. And god help you if you make an error! Some were hired and they quit in one day!

    Advice to ManagementAdvice

    Put the whip down and treat people like people!

    Doesn't Recommend
  2. 1 person found this helpful  

    Inhumane working conditions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Service Professional  in  Greensboro, NC
    Former Employee - Direct Service Professional in Greensboro, NC

    I worked at The MENTOR Network full-time for less than a year

    Pros

    Working with families is the main rewarding experience.

    Cons

    DSP's make money for this company so comments from those who feed off their work will be positive
     DSP's are required 42 contacts with clients a month each contact must last minimum 2hrs that is 84hrs a month. Add driving time of at least 2 hrs total to each contact i.e from contact to your office, home or next contact that's 42 hrs x 2hrs so add another 84 hrs=168hours a
    month.
     Every week you have dreadful team meetings approx 6 hrs per week x 4 (i.e 4 times in a month) =24 hrs + 168hrs = 192hrs a month. Then you have trainings at least 2 per month for approx 3hrs each add another 6 hrs= 198hrs. Add 10 hours per week x 4 = 40hrs a month for administrative tasks, submitting paper work for billing, preparing for "team meetings" calling team mates, families and collateral's, preparing for client sessions - 198 + 40 = 238.
     Add minimum 8 hrs driving time to team meetings and trainings per month =246 hours per month. You will have 4hrs of supervision meetings at office with director per month add 2 hrs driving time to that = plus 6 hrs = 252hrs a month.
    When you are not doing the above there will always be something else the work never ends until the day you quit. The pay will not be worth the hassle, if you do the math you are a graduate on minimum wage. This is why there is a high high turnover.
    Team meetings can be frustrating DSP's indirectly pitched against each other by program directors to compete, criticize, intimidate, humiliate each other all in the name of "team building"
    There is a lot of pressure on DSP's if families cancel and you can't make the contacts. If you have to take a vacation you still have to make your 42 hrs before you leave so you are exhausted during and after your vacation. If the company does not have enough client's and you can't make 42 contacts you are made to feel guilty and accept responsibility so you add sales job to your job and start calling for contacts. You must report to management what you are doing with your time when you can't make your contacts. You are told to justify how your salary will be paid for that time. Very depressing.
     Your team mates are brainwashed to challenge your integrity and ability during the team meetings on why you did not make your contacts or your professional knowledge and application of your training from grad school during sessions with families.
    Glad to use my training in psychology to quit before I became brainwashed and programmed.

    Advice to ManagementAdvice

    No advice to management because they are programmed to work the way they do. Moreover what they are doing which is not working for DSP's is working for them. People will always fill your spot when they leave so management has no problem with the high turn over.

    Doesn't Recommend
    Negative Outlook
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