The MENTOR Network

  www.thementornetwork.com
  www.thementornetwork.com
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3 people found this helpful  

Run away as fast as you can!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in North Andover, MA
Former Employee - Anonymous Employee in North Andover, MA

I worked at The MENTOR Network full-time (more than an year)

Pros

It's a job. Can't think of anything else nice to say.

Cons

Shared Service Center in No. Andover is a terrible place to work. People leave in tears. I worked there for two years-nothing but stress. Push, Push. No thank you's. They don't want people-they want robotic machines. When I was employed there-at least thirty people were either fired or quit-many in tears. And god help you if you make an error! Some were hired and they quit in one day!

Advice to ManagementAdvice

Put the whip down and treat people like people!

Doesn't Recommend

164 Other Employee Reviews for The MENTOR Network (View Most Recent)

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  1. 1 person found this helpful  

    Inhumane working conditions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Service Professional in Greensboro, NC
    Former Employee - Direct Service Professional in Greensboro, NC

    I worked at The MENTOR Network full-time (less than an year)

    Pros

    Working with families is the main rewarding experience.

    Cons

    DSP's make money for this company so comments from those who feed off their work will be positive
     DSP's are required 42 contacts with clients a month each contact must last minimum 2hrs that is 84hrs a month. Add driving time of at least 2 hrs total to each contact i.e from contact to your office, home or next contact that's 42 hrs x 2hrs so add another 84 hrs=168hours a
    month.
     Every week you have dreadful team meetings approx 6 hrs per week x 4 (i.e 4 times in a month) =24 hrs + 168hrs = 192hrs a month. Then you have trainings at least 2 per month for approx 3hrs each add another 6 hrs= 198hrs. Add 10 hours per week x 4 = 40hrs a month for administrative tasks, submitting paper work for billing, preparing for "team meetings" calling team mates, families and collateral's, preparing for client sessions - 198 + 40 = 238.
     Add minimum 8 hrs driving time to team meetings and trainings per month =246 hours per month. You will have 4hrs of supervision meetings at office with director per month add 2 hrs driving time to that = plus 6 hrs = 252hrs a month.
    When you are not doing the above there will always be something else the work never ends until the day you quit. The pay will not be worth the hassle, if you do the math you are a graduate on minimum wage. This is why there is a high high turnover.
    Team meetings can be frustrating DSP's indirectly pitched against each other by program directors to compete, criticize, intimidate, humiliate each other all in the name of "team building"
    There is a lot of pressure on DSP's if families cancel and you can't make the contacts. If you have to take a vacation you still have to make your 42 hrs before you leave so you are exhausted during and after your vacation. If the company does not have enough client's and you can't make 42 contacts you are made to feel guilty and accept responsibility so you add sales job to your job and start calling for contacts. You must report to management what you are doing with your time when you can't make your contacts. You are told to justify how your salary will be paid for that time. Very depressing.
     Your team mates are brainwashed to challenge your integrity and ability during the team meetings on why you did not make your contacts or your professional knowledge and application of your training from grad school during sessions with families.
    Glad to use my training in psychology to quit before I became brainwashed and programmed.

    Advice to ManagementAdvice

    No advice to management because they are programmed to work the way they do. Moreover what they are doing which is not working for DSP's is working for them. People will always fill your spot when they leave so management has no problem with the high turn over.

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    Very Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Coordinator in Davenport, IA
    Former Employee - Program Coordinator in Davenport, IA

    I worked at The MENTOR Network full-time (more than an year)

    Pros

    The one and only good thing about this company is the relationship you build with the individuals, while doing direct care.

    Cons

    They treat their good, hardworking, dedicated employees as though they are expendable, and they take complete advantage of their employees. There is no gratitude or appreciation for all the hard work and long hours that the employees put into this job. They overload you on work and do not offer you any incentives in return, never even a "thank you". There were no merit increases in all the years that I worked there and they dropped the mileage reimbursement amount down to an amount that was barely even worth it, while the gas prices continued to climb, as well as the cost of living. It is too cliquey in the offices, very dramatic, extremely catty, too much backstabbing and too much playing the blame game instead of taking responsibility for their own mistakes. If you are not one of managements "favorites" you WILL BE treated DISGUSTINGLY UNFAIR. And, there is barely any kind of real and good training for new employees. Seasoned employees are expected to do all of the new hire training...again, without any incentives. There is NO "team" in this company or in the individual offices at all. The health insurance is mediocre and way too expensive. And if you have an issue or concern that you feel needs to be addressed by Human Resources or a "higher up", you may as well kiss your job goodbye, as it is secretively frowned upon to do so. And once they've decided that they (management) does not like you for whatever ridiculous and immature reason, they will ultimately lay you off as the way of legally getting rid of you - stating that it's due to "budget cuts" or its best to cut ties. - but then hire someone new to fill your position right after you are gone, while you struggle and panic to find another job as quickly as possible in today's almost impossible job market and difficult economy.

    Advice to ManagementAdvice

    Train the employees better. Actually MANAGE and not just dictate. Treat everyone EQUALLY and come down off of your pedestals. Work as a TEAM and be WILLING to help when it is needed. Stop being so vindictive and spiteful for immature reasons and causing so much drama in the work place. My suggestion would to be bring in someone new to listen to the "little people" WHO RUN AND MAKE THIS COMPANY WHAT IT IS - about all of the negative things that management does or does not do, and then have that person completely wipe out those particular managers as well as STATE & REGIONAL DIRECTORS and start fresh with all new people. If you do some of or all of these things, you may have better luck with the already insanely outrageous and pathetic turnover rate.

    Doesn't Recommend
    Neutral Outlook
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