There are newer employer reviews for The MENTOR Network
There are newer employer reviews for The MENTOR Network

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Helpful (2)

Lack of support & training for staff.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Team Lead in Asheville, NC
Former Employee - Team Lead in Asheville, NC

I worked at The MENTOR Network full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Direct service staff are very caring about consumers. The families worked with are great. The position provides the opportunity to use the skills you have learned while working with children with mental health diagnoses.

Cons

Lots of travel using your own vehicle, for which you are only reimbursed .32 per mile. They frequently "lose" your mileage reimbursement form, so you don't get reimbursed. When your mileage costs come to $400-$500 per month, this hurts! Very little support for staff, even though they frequently ask "How can we best support you?" Staff are blamed if a consumer cancels or no-shows for an appointment. There is a minimum weekly billing quota. If you do not have enough clients, you are expected to make up the minimum billing somehow. Therapists have billed units for taking kids swimming, hiking, or playing music. Overtime has to be pre-approved, and flex-time is required. However, you need to be in meetings 3-4 mornings per week, and are often expected to meet with clients until 8 or 9 pm, so flex-time is impossible. Do not expect this to be authorized as overtime. If you want to use vacation time you need to bill the unit quota anyway. Sick, and using sick time? Prepare to work on the weekend, as you still need to bill. Company motto is "Families First". That's not true, it is "Profit first". Nothing matters but the bottom line. Upper level management is poorly trained for administrative roles, and directives change regularly. The quality of the work you produce is not as important as the quantity. No raises, except for upper management. Salaries are comparitively low, while expectations for production of billable hours are very high. Good to gain some hands-on experience in the mental health field, but that is it.

Advice to Management

Your staff cannot work effectively with families when they are not supported by management. You bought Families Together Imc, and adopted their motto of "Families First". Now is the time to put your money where your mouth is, and really adhere to the motto. Support and train your staff, and do not just look at them as a means to increase your own paycheck.

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  1. Helpful (1)

    Mentor needs to restructure the company or sell it

    • Comp & Benefits
    Former Employee - Director of Nursing
    Former Employee - Director of Nursing

    I worked at The MENTOR Network full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I loved working with the consumers.

    Cons

    There is inadequate training for everyone from top to bottom. The company expects outstanding results but gives little resources to achieve those results. Mentor execs does not value or invest in its employees. Mentor does not believe in raises. Everyone is underpaid, from the Area Director down to the DSPs. Never received 2 bonuses that were promised. The turnover rate is extremely high. This is not a proactive company.


  2. Good work environment, good people but there are better places to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Boston, MA
    Former Employee - Information Technology in Boston, MA

    I worked at The MENTOR Network full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very laid back place to work, really good people, you can make your job your own

    Cons

    Benefits not very good, pay below market - never seen more people complain about their salary than I have at this company. Company very cheap - takes shortcuts on IT practices just to enhance their bottom line. Healthcare company owned by asset management firm - they don't value employees and it reflects

    Advice to Management

    Improve compensation for employees


There are newer employer reviews for The MENTOR Network
There are newer employer reviews for The MENTOR Network

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