There are newer employer reviews for The Myers Group
There are newer employer reviews for The Myers Group

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Good experience if you like the outbound call center environment

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Computer Assisted Telephone Interviewer in Duluth, GA
Former Employee - Computer Assisted Telephone Interviewer in Duluth, GA

I worked at The Myers Group

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

Knowing that you are obtaining feedback that will help possibly improve health care plans. You frequently get to talk with respondents that are very cooperative and pleasant which makes the job more enjoyable. Management is helpful when you are unsure of how to handle different respondent situations. Coworkers and supervisory staff are pleasant. Training time is thorough and prepares you well.

Cons

The entry level pay is rather low and there are no benefits. During the down season, you may be sent home due to lack of work for the day which of course means no pay for the day. Sometimes the autodialer will have the caller ready and the script is delayed just a moment so that you sound not quite prepared. If the script could be visible before caller answers, you can sound more prepared and professional.

Advice to Management

When there is no work it would be nice if management could inform you ahead of time so that you don't make the trip to work. Also, the pay and benefits could be better even for entry level.

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  1. Great for a seasonal job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Survey Verifier in Duluth, GA
    Former Employee - Survey Verifier in Duluth, GA

    I worked at The Myers Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The managers aren't on top of you all the time. You show up, do your work, and go home.

    Cons

    It was only seasonal because after a while, you run out of surveys to verify.

    Advice to Management

    People that are temporarily switching over from verifier to phone interviewer shouldn't still be able to have their lunch in the area in which did before. Other than that, everything was fine.

  2. Okay company to work for

    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Myers Group

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Company activities & internal advancement

    Cons

    Favoritism, High turnover rates, low pay, some of the management in the call center is very unprofessional & don't know how to handle a leadership role.

    Advice to Management

    If you get to the bottom of your turnover rates it could mean better production from your employees as a whole. Work on the management in the call center.

There are newer employer reviews for The Myers Group
There are newer employer reviews for The Myers Group

See Most Recent

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