The Resort at Pelican Hill

  www.pelicanhill.com
  www.pelicanhill.com
There are newer employer reviews for The Resort at Pelican Hill

 

Great place to work!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at The Resort at Pelican Hill

Pros

No micro-management
Routine but perfection is expected
Great Staff
Plenty of OT to be had
Gratuity is good

Cons

Management is a geared towards numbers more than anything
Manager turnover is high
Long hours
People may be difficult

Advice to ManagementAdvice

if you treat your employees half as well as you treat your guests they'd work a lot harder and with more enthusiasm.

Recommends
Positive Outlook
Approves of CEO

18 Other Employee Reviews for The Resort at Pelican Hill (View Most Recent)

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  1.  

    Great Property bad reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Newport Coast, CA
    Current Employee - Front Desk Agent in Newport Coast, CA

    I have been working at The Resort at Pelican Hill full-time (less than an year)

    Pros

    Beautiful Resort and fantastic views.

    Cons

    Terribly Micromanaged, no proper training and no employees skills assessment.
    I honestly don't understand how they managed to get #1 on Conde'.
    I had the impression that the Resort is managed day by day except certain departments such as Revenue and reservations were programming is a must.
    Employees who been there for too long are not keen to embrace changes and this will continue on the negative path .

    Advice to ManagementAdvice

    HR, aren't doing enough or they did not manage to speak loudly so the top management react correctly in order to improve.
    Top Management, most of your department managers have no experience in Luxury hotels/ resorts, is mediocrity your real target? It seems so.
    P.S The 2 days orientation were fantastic but after a week, I've immediately noticed that was only bubbles.

    Doesn't Recommend
    Negative Outlook
  2.  

    Good for entry level but very micromanaged and difficult to advance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Resort at Pelican Hill full-time (more than 3 years)

    Pros

    Beautiful location and for that reason a great place to go to work every day. Coworkers are friendly and easy to get along with. Pay is decent relative to the same job at other locations.

    Cons

    Extremely micromanaged. Very difficult to have your voice heard and therefore tough to stand out. Employees are very under appreciated. In an environment where a high level of customer service is expected, employees are not given enough decision making ability to resolve any issues that arise. Pass the buck mentality is encouraged - rather than accepting blame for issues as a whole resort there is a divisive attitude among not only individuals within a department, where everyone just tries to avoid blame, therefore people generally do not go the extra mile for the customer because they just try not to be noticed so they can go home for the day. Same attitude exists between departments. Blame for any misstep is always trying to be put on someone else and leads to very poor employee morale.

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for The Resort at Pelican Hill

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