The Teaching Company

  www.thegreatcourses.com
  www.thegreatcourses.com
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6 people found this helpful  

Change starts from the top...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Relationship Manager  in  Chantilly, VA
Current Employee - Customer Relationship Manager in Chantilly, VA

I have been working at The Teaching Company full-time for more than a year

Pros

The Teaching Company has a great product and that's what drew me to the company. Also, they are very health conscious and offer a very good benefits package.

Cons

Communication is lacking across the board at Teaching Company. The Marketing Department runs the show but their marketing tactics are antiquated and are quite bothersome to our customers and the website almost never works. The CEO is rarely around and is not well respected at all by most of the employees. Customer Care is never staffed highly enough to manage all the call volume and the supervisors are still quite green. There really are some good people that are highly motivated and qualified to make great changes, but the people at the top are not interested in seeing what they have unless the ideas are going to make lots of money.

Advice to ManagementAdvice

Start listening to the feedback you're getting about company culture. Morale is down and by not communicating clearly or in a timely fashion this leads employees to come up with their own conclusions about what is going on in the company. Respect Customer Care department more, the reps are your workhorses, and rarely get any acknowledgement from you.

Doesn't Recommend
Negative Outlook

12 Other Employee Reviews for The Teaching Company (View Most Recent)

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  1. 5 people found this helpful  

    Very employee-centered publisher of world class academic courses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Relationship Manager  in  Chantilly, VA
    Current Employee - Customer Relationship Manager in Chantilly, VA

    I have been working at The Teaching Company

    Pros

    First off, company culture is really positive, and all of my managers and team members are just great well rounded people. I work in the call center, which can be stressful, and repetitive, sure. But the supervisors realize this, and do more than enough to keep everyone in the call center comfortable and in high spirits. Our benefits are just absolutely outstanding for being in a call center, and we are compensated much much better than any other group of call center people that I've ever heard of, except maybe in finance. Fully paid medical, dental, and vision, 401k and IRA, with a good match, lots of learning opportunities, and literally tons of catered meals during peak times. I go for weeks with out buying lunch sometimes... That may sound silly but it's really quite awesome. Also 4 weeks of paid time off starting, and super flexible schedules. We're all on salary which starts at around 35,000, plus we get time and a half paid on any overtime we work. Then there is the incentive plan, each month we have a revenue target, if we hit it we get a nice bonus!

    Cons

    Well, the only real downside to working here I'd say is dealing with rude customers over the phone, these are the exception, as ninety nine percent of calls I take are just fine, friendly folks. I am sitting most of the day, and every once in a while my wrists hurt from using a keyboard. TTC is a smaller company of about 200 people, we are growing but there isn't too many opportunities for advancement within the call center. I'm perfectly fine with that for the time being though.

    Advice to ManagementAdvice

    Take this company public. ...but give me stock options first!

    Recommends
  2. 3 people found this helpful  

    Great benefits... but no more personal life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at The Teaching Company

    Pros

    This is one of the only call centers you can work at and wear jeans and a T-shirt. Co-workers and management are really friendly. I've worked at a lot of call centers, and here I never feel as if someone is constantly over my shoulder or job security. The benefits here are also unrivaled as well.

    Cons

    There is no personal life while working here. Honestly, i barely see my family or friends anymore. You typically don't get back to back days off, so it’s very probable that you’d get one day off every six days.

    It's VERY busy here as well. It's very understaffed and senior management doesn't seem to want to add any extra people to the payroll. It's always pressure to always work more overtime. If I told you the amount of extra hours I was asked to work, you'd think I was making it up. Your hour lunch will more than likely on be 30 mins, because once again, understaffed. They do feed you because of this but sitting in front of a computer for 8.5 hours with irritable customers causes a bit more of a strain.

    Make no mistake about it, it's an educational company but customers are extremely argumentative.

    Advice to ManagementAdvice

    Management needs to hire more people instead of overworking the employees that are there. The staff that was once so diverse and revered are starting to leave in droves. The teaching company was once looked at a place to grow, now its looked at among most employees as a starting point until they can find something else.

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