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Helpful (3)

for the love of God don't work here

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Dallas, TX
Former Employee - Sales Associate in Dallas, TX

I worked at Things Remembered part-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

co-workers generally nice 40% discount lots of down-time sizable Christmas bonuses discount at the food court strong leg muscles from standing all day

Cons

Just an all-around miserable, stressful experience.The company is falling apart around you and you're helplessly trapped in a never ending vortex of b.s. Here's some reasons why: -no room for advancement. Once an SA always an SA. -micro-managed into oblivion by people who don't even know how to do it themselves -computer systems are outdated. They still use floppy disks in 2014 -poorly trained people poorly training more people means good luck finding anyone who actually knows how to do anything. But still watch all these unhelpful training DVDs on your own time off the clock. -terrible hours (less than 9/week outside holidays), yet you're expected to be on call 24/7 -not allowed to sit down, even if you've been there for ten hours (Thank you Dr. Scholl) -terrible customer service isn't a flaw of the employees, that's literally just policy. you never get your money back, ever. We are also instructed to be very pushy and lie to customers to make a sale. -Merchandise is cheaply made and will fall apart in your hands. Nothing you can do about it. -DM exists only to find creative new ways to make your job more difficult than it already was. -during holiday seasons, expect overtime. Also expect to stay for hours after closing to finish the next day's engraving. -No breaks, ever, because almost all of the time, you're going to be on single coverage. -single coverage. always. this makes even going to the bathroom difficult. -Company is only concerned with making your impossible quotas, and if you DO make it, they'll just raise it so you fail anyway. -make sure you fax in the 9 billion pointless forms every day or they'll write you up, despite the fact that most of those forms just get thrown out without being looked at anyway -you engrave, sell, clean, unload freight, cold call customers, answer phones, run register, and mop the floor. after a few months you're wearing so many hats you forgot what your job title actually is and have to check your nametag -managers are required to be on weekly conference calls that yield no useful information anyway and could be settled over e-mail -constant barrage of conflicting information and instructions you have to interpret yourself, but don't worry because they'll just change it tomorrow and make you re-do it anyway -staying late to change displays after holidays, not having any of the items you're supposed to have, leaving you with the choice of either leaving half your store empty and terrible looking or getting written up by your DM for not matching the guide 100% -when engraving, items will randomly break or fall out of the machine through no fault of your own, yet it still counts against you -store has broken/falling apart fixtures (shelves, lights, signs, etc.) but replacing them cuts into your store profits so your SM will never let you until it completely breaks beyond function -mall environment has it's own drawbacks (power-hungry mall cops, etc) but this isn't really their fault. But it certainly contributes to your stress.

Advice to Management

you have a 300% turnover rate for a reason, and you can blame it on "lazy employees" all day but that doesn't change the fact that it's your absurd policies and horrible managers chasing everyone away. Spend some time IN A STORE and you'll have a better idea of the day-to-day than you get from looking at numbers on paper. If you want to save yourself from inevitable closure, you need to realize that sometimes people are more important than profit

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  1. Humans need not apply

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Engraver in Chesapeake, VA
    Former Employee - Sales Associate/Engraver in Chesapeake, VA

    I worked at Things Remembered part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There wasn't much positive about working for Things Remembered, but if I had to find one thing positive to say is that it gives you a chance to use equipment that you would not otherwise get to use.

    Cons

    You are often left working 4, 6, 8, 10 hours at a time by yourself so you are unable to take breaks, the company is all about their bottom line and truly do not care about their employees, there is no chance for promotion, and you are often left feeling like an outsider when you are the "new kid". The rules about calling out sick are insane.

    Advice to Management

    Remember that you are employing people, not robots. People are not designed to to go and go without a break. Understand that the people you are hiring have lives and everyone has a different story so you have to show a little respect. Promote from within and make the staff you have feel like they aren't in a dead in position. Everyone has to start someplace and everyone should have a chance to prove themselves before they cast aside. Finally, I understand that on a regular basis for a cold or what ever that the employee should call in, but there has to be an exception when the employee is physically unable to call.


  2. Helpful (1)

    Over worked, and not prepped corporate.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Things Remembered full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    This job has its rewarding moments. When you engrave something for someone that has tremendous sentimental value. The job makes you appreciate working with people more because we work by ourselves so much.

    Cons

    Corporate expects the impossible, the don't care at all about the employees. heres a glimpse.. sunday (mothers Day) you had a floor set change ( the store layout changes every 2 months, usually on a holiday) tuesday you come to work at 9:45 the store opens at 10. you have 2 online orders to complete by 2 pm. before you open you have to count 2 reg. set up personal and store goals, update a sales chart in the back room and make sure the store is visually presentable. If you need bank change o well. when you open some people come in, you greet them assist them and grab the product to engrave, answer phone, then shipment arrives. You count and accept, assist customer, start engraving ( it should take 30 min), ring up people offer font, design, promotional item and rewards card, check every box of shipment while putting it away. you then get a print out of a change in the store (switch bay 1 with bay 2, takes about an hour). By the way YOUR BY YOURSELF. hopefully you brought food because you cant leave, the customer who ordered online comes at 11 showing that online said it would be completed by 11 am. your print out says 2. Thats just the first 2 hours of your shift. You also have to put a tally mark down for every person you greet, ask for the sale, and offer a rewards card. you also have 2 conference calls a week.

    Advice to Management

    Stop being so cheap with payroll. If you want to run a custom engraving shop and have amazing customer service let the manager manage, not be an engraver, sales, and back room associate while managing. When you design a floor set every 2 months, don't send out 10 updates in between. Think of your employees like your family, would you be ok with your daughter missing christmas because she has a floor set on christmas eve till 12 am?


There are newer employer reviews for Things Remembered
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