Things Remembered

  www.thingsremembered.com
  www.thingsremembered.com
There are newer employer reviews for Things Remembered

2 people found this helpful  

for the love of God don't work here

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in Dallas, TX
Former Employee - Sales Associate in Dallas, TX

I worked at Things Remembered part-time (more than an year)

Pros

co-workers generally nice
40% discount
lots of down-time
sizable Christmas bonuses
discount at the food court
strong leg muscles from standing all day

Cons

Just an all-around miserable, stressful experience.The company is falling apart around you and you're helplessly trapped in a never ending vortex of b.s.
Here's some reasons why:

-no room for advancement. Once an SA always an SA.
-micro-managed into oblivion by people who don't even know how to do it themselves
-computer systems are outdated. They still use floppy disks in 2014
-poorly trained people poorly training more people means good luck finding anyone who actually knows how to do anything. But still watch all these unhelpful training DVDs on your own time off the clock.
-terrible hours (less than 9/week outside holidays), yet you're expected to be on call 24/7
-not allowed to sit down, even if you've been there for ten hours (Thank you Dr. Scholl)
-terrible customer service isn't a flaw of the employees, that's literally just policy. you never get your money back, ever. We are also instructed to be very pushy and lie to customers to make a sale.
-Merchandise is cheaply made and will fall apart in your hands. Nothing you can do about it.
-DM exists only to find creative new ways to make your job more difficult than it already was.
-during holiday seasons, expect overtime. Also expect to stay for hours after closing to finish the next day's engraving.
-No breaks, ever, because almost all of the time, you're going to be on single coverage.
-single coverage. always. this makes even going to the bathroom difficult.
-Company is only concerned with making your impossible quotas, and if you DO make it, they'll just raise it so you fail anyway.
-make sure you fax in the 9 billion pointless forms every day or they'll write you up, despite the fact that most of those forms just get thrown out without being looked at anyway
-you engrave, sell, clean, unload freight, cold call customers, answer phones, run register, and mop the floor. after a few months you're wearing so many hats you forgot what your job title actually is and have to check your nametag
-managers are required to be on weekly conference calls that yield no useful information anyway and could be settled over e-mail
-constant barrage of conflicting information and instructions you have to interpret yourself, but don't worry because they'll just change it tomorrow and make you re-do it anyway
-staying late to change displays after holidays, not having any of the items you're supposed to have, leaving you with the choice of either leaving half your store empty and terrible looking or getting written up by your DM for not matching the guide 100%
-when engraving, items will randomly break or fall out of the machine through no fault of your own, yet it still counts against you
-store has broken/falling apart fixtures (shelves, lights, signs, etc.) but replacing them cuts into your store profits so your SM will never let you until it completely breaks beyond function
-mall environment has it's own drawbacks (power-hungry mall cops, etc) but this isn't really their fault. But it certainly contributes to your stress.

Advice to ManagementAdvice

you have a 300% turnover rate for a reason, and you can blame it on "lazy employees" all day but that doesn't change the fact that it's your absurd policies and horrible managers chasing everyone away. Spend some time IN A STORE and you'll have a better idea of the day-to-day than you get from looking at numbers on paper. If you want to save yourself from inevitable closure, you need to realize that sometimes people are more important than profit

Doesn't Recommend
Negative Outlook
Disapproves of CEO

168 Other Employee Reviews for Things Remembered (View Most Recent)

Sort: Rating Date
  1.  

    Everything, I do it all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Things Remembered full-time (more than an year)

    Pros

    Engraving, I love making things

    Cons

    Everything, is wrong with this job

    Advice to ManagementAdvice

    Make sure the store is clean

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Humans need not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Engraver in Chesapeake, VA
    Former Employee - Sales Associate/Engraver in Chesapeake, VA

    I worked at Things Remembered part-time (more than 3 years)

    Pros

    There wasn't much positive about working for Things Remembered, but if I had to find one thing positive to say is that it gives you a chance to use equipment that you would not otherwise get to use.

    Cons

    You are often left working 4, 6, 8, 10 hours at a time by yourself so you are unable to take breaks, the company is all about their bottom line and truly do not care about their employees, there is no chance for promotion, and you are often left feeling like an outsider when you are the "new kid". The rules about calling out sick are insane.

    Advice to ManagementAdvice

    Remember that you are employing people, not robots. People are not designed to to go and go without a break. Understand that the people you are hiring have lives and everyone has a different story so you have to show a little respect. Promote from within and make the staff you have feel like they aren't in a dead in position. Everyone has to start someplace and everyone should have a chance to prove themselves before they cast aside. Finally, I understand that on a regular basis for a cold or what ever that the employee should call in, but there has to be an exception when the employee is physically unable to call.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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