Thomson West

  www.thomsonreuters.com
  www.thomsonreuters.com
There are newer employer reviews for Thomson West

1 person found this helpful  

Friendly People, Zero Career Advancement

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Securities Researcher in Washington, DC
Current Employee - Securities Researcher in Washington, DC

I have been working at Thomson West

Pros

The people were friendly. The company recent;y merged with Reuters so it is a global company. The company is based all over the world. The company has many different occupations. The company has good products, and the customer service is excellent. It also is a company that is not in danger of going bankrupt. It's a billion dollar company. It also has a good brand name. That is identifiable to a lot of people.

Cons

The leadership was lacking in many ways. The amount of work required was very excessive. For example, after I left the position, they had additional people doing my job part time. They require employees to get up to speed very rapidly without providing adequate training for new employees. The heavy customer service focus is to the detriment of employees. The pay was quite low given the difficulties of the job and the complex work required on the job.

Advice to ManagementAdvice

I would invest in your people more. There was little or no training so career advancement was non existent. I would break down barriers between departments,

Doesn't Recommend
No opinion of CEO

73 Other Employee Reviews for Thomson West (View Most Recent)

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  1. 1 person found this helpful  

    Great place to work, depending on what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    I have been working at Thomson West

    Pros

    Great benefits, good work / life balance, career growth potential, healthy work environment, great office options including company store, Carabou Coffee, free fruit and milk. There are so many areas of the company that would be good to work for, depending on your skill set and aspirations, it could be the place for you. A big company makes you have to work hard if you have any hope of being promoted. Tuition reimbursment is great, as well.

    Cons

    Too much corporate politics (which you'd get anywhere, though), turnover is high within the company, parking can be rough, always facing reorgs and change management,

    Advice to ManagementAdvice

    More communication to middle management and all employees, working at such a big company can cause communication to suffer

    No opinion of CEO
  2. 1 person found this helpful  

    Like any company, there are dysfunctional parts and less dysfunctional parts: choose carefully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Eagan, MN
    Current Employee - Manager in Eagan, MN

    I have been working at Thomson West

    Pros

    Work life balance. Flextime, and no expectation that "the best work takes place after five pm" like there is a lot of places. Quite a few people, even in senior management, come in early and leave early without it being a career limiting move. The technology organization is especially competent, and anyone with a good idea that can define the good idea in terms that the technology folks can understand is treated with respect and sometimes even adulation. The strategic marketing services organization is bright, strategic, analytical, and continues to be on the cutting edge. The content operations group and the content technology group are competent professionals led by competent professionals.

    Cons

    The segment marketing organization is a living embodiment of the Peter principle, with too many chiefs and not enough worker bees. They spend lots of money on themselves, promote only from within, and make life miserable for the rest of the company. There are good people in the organization, but they're drowned out by the idiots in charge and the high number of layers of management that insulate senior leadership from good ideas. New Product Development is OK, but too product-focused and not good listeners to the strategy folks (although they are correct in ignoring the segment marketers). The sales organization is focused on their numbers, and when they're not hitting them, they whine a lot.

    Advice to ManagementAdvice

    Blow up segment marketing, especially on the law firm side. Cut the number of directors and senior directors by two thirds, but keep the head count for marketers who have direct marketing and channel management experience (as opposed to lawyers from the customer experience operations organization). Beef up technology infrastructure, start by identifying technology bottlenecks (like the data warehouse) and investing in them rather than viewing infrastructure as a mere cost center.

    Recommends
    Approves of CEO
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