TigerDirect

  www.tigerdirect.com
  www.tigerdirect.com
There are newer employer reviews for TigerDirect

 

Mismanaged and a failing brand

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Manager
Former Employee - Account Manager

I worked at TigerDirect full-time (more than 3 years)

Pros

You can make money with enough determination and self motivation but it's up to you. I was successful and made it but I concentrated on differentiating myself from every other IT vendor(including TigerDirect)

Cons

You're likely to become discouraged at a number of issues before you make it. There are some profits Tiger gets paid on the back end to avoid paying employees and it can make it hard to be competitive. Vendors also front the bill on some compensation so Tiger can keep the profit. All marketing efforts are measured by open rates and not direct lead generation or ROI on investment so it's just a way to bill vendors for additional profit. "Training" consist of letter vendors pitch their products but there is no in depth training on either sales or technology unless you take it yourself(which you must do at home). There is a strong micromanagement culture but they aren't profitable so it's safe to assume management doesn't know how to be successful either.

Advice to ManagementAdvice

If you want to make better profits then a call center then stop operating like a call center. Then again that may explain the negative earnings. If you're going the wrong direction and the numbers show it, the answer is go faster. Pitching a rational that clients should pay higher profits because of the value of their account manager is only logical if you've invested in the account manager to increase their value. Hiring people are near minimum wage and teaching them the basics on how to place an order or place a call is not value.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

96 Other Employee Reviews for TigerDirect (View Most Recent)

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  1. 2 people found this helpful  

    Good place to start in B2B Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - B2B Account Manager in Dallas, TX
    Current Employee - B2B Account Manager in Dallas, TX

    I have been working at TigerDirect full-time (more than 3 years)

    Pros

    Great environment to learn the inner workings of IT sales/B2B sales. If you put in the work you will make a good living, compensation is good. Everyone is helpful as long as you maintain the information you learned.

    Cons

    Not much room for advancement unless you are located at HQ in Miami, if you are in the other locations basically hard to advance up.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
  2.  

    outta there

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TigerDirect

    Pros

    a paycheck to pay bills

    Cons

    no structure, no common sense

    Advice to ManagementAdvice

    listen

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