Pros

Steady work. Company is growing as a whole.

Cons

There aren't many oportunities for growth unless you work for the corporate head office. Private owners will not support you to go to head office. In fact there is a specific rule in their contract with TDL that corporate head office is not allowed to interview you if you work for a private Tim Hortons store owner. They can sue TDL if they interview you for a job. That is not fair.

Advice to Senior Management

Have regular monthly meetings with your store managers. My senior managers would be the Operations Managers and our District Manager. They meet with Store Owners but ignore the people who would make the real difference, the Store Managers who are in charge of the day to day operations of each store.