Tim Hortons

  www.timhortons.com
  www.timhortons.com
There are newer employer reviews for Tim Hortons

 

Monotonous, most of the time, and zero incentive to work any harder than your hourly wage justifies.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Supervisor in Erie, PA
Former Employee - Supervisor in Erie, PA

I worked at Tim Hortons full-time (more than 5 years)

Pros

You'll work in close-quarters proximity, which can be both good and bad--good in the sense that you'll really get to know your coworkers. Also, you'll develop friendships with regular customers. The food is pretty good, especially compared with other fast-food alternatives, and as an employee (depending on your store) you'll get a discount on food, and free coffee while you're on the clock. Store-to-store working relationships will vary, as the stores are franchise-owned.

Cons

You will tire of rubbing elbows with the same people. If you don't get along with a coworker, it's impossible to get away, and even more impossible to not work as a team without antagonizing the relationship further. Once you're on the clock, the close-quarters environment forces you to put the drama away for the sake of the job.

The work gets horribly monotonous, but that's the case with any procedure-based work. There is plenty enough food to mix the work up, but only for a few months, until you've mastered putting together every possible order. The drinks, for example: grab a cup, put the sugar in, put the cream in, pour the coffee, stir, lid, hand to the customer. Repeat, repeat, repeat. Seeing the same customers ordering the same orders, hearing the same voices through the drive-though speakers, listening to the same phrases uttered by the same coworkers--all while the oven beeper rings, the iced cappuccino low-mix-level beeps, the meat warmers beep; it's enough to drive some people just a little crazy. Take it from me!

Oh, and there's little-to-no room for self expression: you wear the same uniform as everyone else (unless you're a manager or a supervisor--both of which have their own designated uniform), you must be clean-shaven, you cannot wear earrings (at least my store didn't allow it--said they can fall into food), you cannot have tattoos visible (pretty much a societal custom, anyway, but still). After you've followed all the formal regulations regarding uniform and appearance, there is little in terms of visual appearance separating you from your coworkers

Advice to ManagementAdvice

Recognize that your underlings are, in fact, human, and make mistakes from time to time. Here's an additional tip for said recognition: try running a drive thru by yourself for a half hour and see if you can keep straight everyone's orders, maintain your coffee and food station, keep the registers in order without error. When you realize it's humanly impossible, go ahead an apologize to your crew for losing so much perspective.

Recommends
Positive Outlook
No opinion of CEO

390 Other Employee Reviews for Tim Hortons (View Most Recent)

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  1.  

    manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Markham, IL
    Current Employee - Manager in Markham, IL

    I have been working at Tim Hortons full-time (more than 8 years)

    Pros

    Overall good company to work for.

    Cons

    Long hours but time goes fast.

    Advice to ManagementAdvice

    stay open minded.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Give it a two years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front/Cashier
    Former Employee - Store Front/Cashier

    I worked at Tim Hortons part-time (more than 3 years)

    Pros

    Paid weekly
    6 month raises
    Easier job
    Good way to get first job experience
    Flexible work schedule
    Can make some solid friends
    Customer service expirence

    Cons

    High school Drama
    Anyone can become a supervisor
    If you make the management aggitated they will change your hours, or not respect you
    Management can take time to do raises or adjust your schedule

    Advice to ManagementAdvice

    All the team members work harder than it may seem. Don't abuse your position, in full honesty you serve donuts and coffee, how seriously does it really need to be taken? Put more effort into deciding who supervises.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Tim Hortons

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