There are newer employer reviews for Time Warner Cable

TWC Business Class is the place to be

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Syracuse, NY
Current Employee - Anonymous Employee in Syracuse, NY

I have been working at Time Warner Cable full-time (more than 10 years)

Pros

Strong growth and on target for 30% annual growth

Cons

very conservative... don't expect fast promotions and pay raises. BUT TWCBC has a string business model and does not throw money away.

Recommends
Positive Outlook
Approves of CEO
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  1. Need better organization in direct sales department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Austin, TX
    Current Employee - Direct Sales Representative in Austin, TX

    I have been working at Time Warner Cable full-time

    Pros

    Great benefits. Direct sales is working on improving their department. Has been low morale but it may be improving a bit.

    Cons

    Need to let employees work instead of having meetings in office taking time away from ability to make a living. Micro managing a sales rep just adds stress and low morale to get sales. Compensate employees for time spent in meetings since taking them away from field.

    Advice to ManagementAdvice

    Stop micro managing and having meetings everyday. Boost employees instead of stressing them out everyday. Figure out a better system for turning in orders that works for employee rather than just you.

    Recommends
    Neutral Outlook
  2. 6 people found this helpful

    I wouldn't wish this job on my worst enemy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Morrisville, NC
    Former Employee - Customer Service Representative in Morrisville, NC

    I worked at Time Warner Cable full-time (less than a year)

    Pros

    Benefits are superb, starting pay was $12/hour which is good for a job that doesn't require a degree, Paid holidays (regardless of whether you work on that day or not), personal and sick time. Free cable and internet including premium channels. (You only had to pay for cable box rental). There were also many incentives like contests to help try and encourage you to sell.

    Cons

    Where do I start? TWC definitely treats call center reps like slaves! I worked here for 6 months and was literally to the point where I'd be looking for jobs during my lunch breaks. Mgt oftentimes gave unrealistic sales goals. Supervisors pressure you to sell at all costs or you risk losing your job. Therefore, many sales reps were very dishonest to customers about fees and costs associated with the services. Sales orders were oftentimes stolen by other reps as well. This environment was a breeding ground for shady activity. They say TWC means things will change and boy are they right! Procedures, commission structure, etc changed CONSTANTLY. As soon as you'd get used to telling your customers one thing, they'd change it to something else. Their policies are VERY strict. There is no difference in being one minute late and 3 hours late. They will give you an occurrence for the dumbest things. You have emergency AUX on your phone, yet have to get approval from a supervisor before you can use it. What sense does that make? If I have an emergency and need to vomit or use the restroom, why would I need to ask my supervisor first. DUH!!! The customers were by far the worst. I can not tell you how many times I was yelled and cursed at for technicians being late, services not working, and the ridiculous rate hikes. Things that were way beyond my control. They all wanted credits and free services when most of them didn't even pay their bill to begin with. I heard every excuse in the book..."my kid would not order porn, I'm the only one that lives here and I did not place international calls on my phone", etc. This job is demeaning and can easily make your self-worth crumble. The call volume was absurdly high. Most days were hell... receiving back to back calls from clock in to clock out. Customer constantly wanted to speak to a supervisor for the dumbest reasons. Well, none of the supervisors would even take calls. They encourage you to transfer the calls to a team lead which is in short, a glorified CSR. The leads usually always would give them everything they wanted to get them to shutup. I got so irritated with this that I began doing the exact same thing. If they wanted a $50 credit... ok.... you got it!!! You're going to get it anyway. I literally could go on for hours about this horrible job experience but I believe I've said enough.

    Advice to ManagementAdvice

    You wonder why turnover is so high. Employees are literally in and out of this establishment. It's a crying shame. You create most of your own problems. Listen to both your EMPLOYEES and your CUSTOMERS and maybe you would spend less money and be able to retain them both.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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