Time Warner Cable

  www.timewarnercable.com
Work in HR? Unlock Free Profile

1259 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Time Warner Cable is a solid company to work for, but has a pretty bad reputation in the community.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Promotions Specialist
Former Employee - Promotions Specialist

Pros

The company is pretty honest with employees. The benefits are very nice. All employees receive free cable, internet, and can get phone for cheap. Customer service was better for employees too!

Cons

There is a lot of inside maneuvering that doesn't matter to customers. The company has downsized many of its operations, while charges for services, plus new and upgraded services are coming on seemingly every day.

Advice to ManagementAdvice

More time needs to be committed to improving the public perception of the company. Change the name.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for Time Warner Cable

  1.  

    Typical call center culture. Not great; not bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits. Pension plan in addition to 401k after required time in job.

    Cons

    Low salary and nonstop grind of taking calls typical of a call center.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    It sucks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Huge discount on Cable and Phone Services, Free internet and fellow employees are great.

    Cons

    Management does not communicate with employees, policies are changed on a whim and you have to take a lot of customer abuse. Working in a call center is extremely mind-numbing. Every second is accounted for so heaven forbid you have a bathroom emergency, you have to explain why and submit a form. There is no chance to learn something new and all customer interaction is pretty much scripted to the point in which you are told to ignore the customer's original question because you have to ask them for payment first regardless of the reason for the call.

    Advice to ManagementAdvice

    Listen to the employees more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Time Warner Cable.

Worked for Time Warner Cable? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.