Time Warner Cable

www.timewarnercable.com
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There are newer employer reviews for Time Warner Cable

 

Nice place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Software Engineer in Charlotte, NC
Current Employee - Software Engineer in Charlotte, NC

I have been working at Time Warner Cable full-time (more than 8 years)

Pros

Nice place to work in technology

Cons

Work very hard at times

Recommends
Neutral Outlook
Approves of CEO

1496 Other Employee Reviews for Time Warner Cable (View Most Recent)

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  1. 6 people found this helpful  

    Steer clear if you have personal morals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Morrisville, NC
    Current Employee - Inbound Sales Representative in Morrisville, NC

    I have been working at Time Warner Cable full-time (less than a year)

    Pros

    free cable, internet and discounted phone

    Cons

    No control of call coming into you queue. Despite being in inbound sales, company has started routed billing issues intentionally to us so we now have to try and sell to an already irate customer who we can only mislead them into thinking we have the ability to help. The supervisors advise, in both one on one sessions as well as in weekly huddles is to keep bullying the customer to make them feel like they need to 1) buy from you or 2) hang up on you. Your will be required to "build a house" on every customer you speak to, even if they already have everything you can sell them, failure to do so will lead to disciplinary actions. You have no immediate access to see what your skills are set at, as well as how your skills are set versus everyone else on the sales floor, and you can have one day of extremely good sales followed by a day where everyone you talk to already has all services offered, therefore you make no money. No accountability in place for other sales agents or front counter associates stealing your sales, process for disputing theft of sales is very lengthy and you get no time to do it while on the clock. You will either need to cut your lunch short or work through your breaks/stay after work/come in early in order to have the disputed placed. Your commission is based on how you perform versus the other agents in the department, the ones who do good are the same each month leaving the rest making little more than their base salary. Your commission is based on your performance per call, the best advise anyone on the floor will give you is place customers on hold or do whatever it takes to take as few calls as possible per day. If you feel a moral responsibility to help customers do what's really in their best interest, do not work here.

    Advice to ManagementAdvice

    Listen to your customers, listen to your employees. Start trying to satisfy the customers you already have and not badger them through queue after queue of the same questions by sales agents who have no ability to help them. Stop allowing 3rd party sales agents to offer things that your inbound agents can't offer, it leads to customer dissatisfaction and perceived integrity issues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Like working fast food with more stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Morrisville, NC
    Current Employee - Inside Sales in Morrisville, NC

    I have been working at Time Warner Cable full-time (more than a year)

    Pros

    free cable - good heath benefits

    Cons

    Well - for the inbound sales department you must follow their sales position failure to do so gets you written up - never mind that the idea is sales - you must sell as if you are a used car salesman. That is pretty much their procedure.

    Advice to ManagementAdvice

    Get a clue - that the customers wanted to be treated with respect and courteous not like a pawn at a used car dealer - take some input from the peons - you might be surprised how smart many of them are.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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