There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

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Great internship

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Intern - NTAC Systems Intern in Herndon, VA
Former Intern - NTAC Systems Intern in Herndon, VA

I worked at Time Warner Cable as an intern (Less than a year)

Positive Outlook
Approves of CEO
Positive Outlook
Approves of CEO

Pros

Teamwork environment.
Great opportunities to learn from and thrive
Very hands on with the interns

Cons

Needs to incorporate a little more intern gatherings

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  1. Nice place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Charlotte, NC
    Current Employee - Software Engineer in Charlotte, NC

    I have been working at Time Warner Cable full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice place to work in technology

    Cons

    Work very hard at times


  2. Helpful (6)

    Steer clear if you have personal morals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Morrisville, NC
    Current Employee - Inbound Sales Representative in Morrisville, NC

    I have been working at Time Warner Cable full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    free cable, internet and discounted phone

    Cons

    No control of call coming into you queue. Despite being in inbound sales, company has started routed billing issues intentionally to us so we now have to try and sell to an already irate customer who we can only mislead them into thinking we have the ability to help. The supervisors advise, in both one on one sessions as well as in weekly huddles is to keep bullying the customer to make them feel like they need to 1) buy from you or 2) hang up on you. Your will be required to "build a house" on every customer you speak to, even if they already have everything you can sell them, failure to do so will lead to disciplinary actions. You have no immediate access to see what your skills are set at, as well as how your skills are set versus everyone else on the sales floor, and you can have one day of extremely good sales followed by a day where everyone you talk to already has all services offered, therefore you make no money. No accountability in place for other sales agents or front counter associates stealing your sales, process for disputing theft of sales is very lengthy and you get no time to do it while on the clock. You will either need to cut your lunch short or work through your breaks/stay after work/come in early in order to have the disputed placed. Your commission is based on how you perform versus the other agents in the department, the ones who do good are the same each month leaving the rest making little more than their base salary. Your commission is based on your performance per call, the best advise anyone on the floor will give you is place customers on hold or do whatever it takes to take as few calls as possible per day. If you feel a moral responsibility to help customers do what's really in their best interest, do not work here.

    Advice to Management

    Listen to your customers, listen to your employees. Start trying to satisfy the customers you already have and not badger them through queue after queue of the same questions by sales agents who have no ability to help them. Stop allowing 3rd party sales agents to offer things that your inbound agents can't offer, it leads to customer dissatisfaction and perceived integrity issues.


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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