There are newer employer reviews for Time Warner Cable

 

Mediocre to OK

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Austin, TX
Current Employee - Customer Service Representative in Austin, TX

I have been working at Time Warner Cable full-time (more than an year)

Pros

Health benefits are better than most call centers but that's not saying much. Probably fine if you're young and don't need much in the way of specialized care. If you have any sort of chronic condition you'll be paying a lot out of pocket which will severely cut into already meager pay. Pay is bare survival level, at least in a higher cost city like Austin. Free cable is nice but you are charged for DVR boxes and extra fast internet speeds. Fellow employees are usually very nice people.

Cons

Terrible work hours; shifts change every 6 months, sometimes sooner. Even if you're in the top percentiles you won't get the shift you'd really like. Management is all over the place; my supervisor happens to be good, I've heard differently from other employees. You are forced to make sales attempts to everyone that calls in, even people that are habitually delinquent in accounts or senile people who have no comprehension of the services they have or how to use them. Sales representatives are habitually untruthful with new subscribers and leave out information on critical installation and set up fees so customers are furious when they are promised a very low service rate and are unpleasantly surprised when they receive their first bill. Advancement is made very difficult by having to adhere to niggling micro managed rules about compliance and customer satisfaction surveys. There is no contingency for any major screw up by either agents or installer, something that happens constantly.

Advice to ManagementAdvice

Spend a day each month on the phone just like a Customer Service Agent and see the reality of what CSRs have to deal with. Get score on phone calls just the way CSRs are scored and see how well YOU do.

Negative Outlook
Approves of CEO

1309 Other Employee Reviews for Time Warner Cable (View Most Recent)

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  1.  

    A company that does NOT care for its hourly employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in San Diego, CA
    Current Employee - Technical Support Representative in San Diego, CA

    I have been working at Time Warner Cable full-time (more than 3 years)

    Pros

    Good benefits ok pay free cable

    Cons

    Management, Excessive expectations. Will not listen to employees request, if you suffer a workers compensation accident poor you.

    Advice to ManagementAdvice

    Treat everyone fairly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Outstanding company with phenomenal benefits and work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Broomfield, CO
    Current Employee - Senior Software Engineer in Broomfield, CO

    I have been working at Time Warner Cable full-time (more than an year)

    Pros

    With over 47,000 employees, you might think that TWC would feel like every other large, publicly-traded company but this is simply not the case. TWC offers a dynamic work environment, outstanding benefits and incredible long-term incentives to assist in retaining employees.

    Cons

    It's still a big company and thus has inertia issues like every other large company. The company itself can't turn on a dime, but thankfully teams and groups are given reasonable leeway and flexibility to accomplish their goals.

    Advice to ManagementAdvice

    Keep the employees in the loop with respect to corporate intent and direction. Explain why, not just what.

    Recommends
    Positive Outlook
    Approves of CEO
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