Time Warner Cable
3.0 of 5 995 reviews
www.timewarnercable.com New York, NY 5000+ Employees

995 Employee Reviews (View Most Recent)

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TWC too impersonal

Producer/Director (Current Employee)
Kansas City, MO

I have been working at Time Warner Cable full-time for more than 10 years

ProsGreat health benefits but keeps getting less and less each year. It's the best I've seen in my 35 year career.
It's nice too have a full range of cable channels at a very low cost.

ConsNot a personal company. When you talk to HR it is either a machine or a 3rd party company.

Advice to Senior ManagementThe rank and file know the king wears no clothes. Be more straight forward.
Don't roll out cutting-edge technology before it's ready.

No, I would not recommend this company to a friend

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It's a job.

Field Service Technician (Current Employee)
Austin, TX

I have been working at Time Warner Cable full-time for more than 5 years


Pros: Health benefits are good. I know what and when I'm… Cons: I'm a technician. Long hours, lots of stress. Forget having a life during the work week. Almost never get off on time, so forget about… Advice to Senior Management: Communicate with the people who are the backbone of your company. Stop taking benefits from us.… No, I would not recommend this company to a friend More

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Mediocre to OK

Customer Service Representative (Current Employee)
Austin, TX

I have been working at Time Warner Cable full-time for more than a year


Pros: Health benefits are better than most call centers but that's not saying much. Probably fine if you're young and don't need much in the way… Cons: Terrible work hours; shifts change every 6 months, sometimes sooner. Even if you're in the top percentiles you won't get the shift you'd really like.… Advice to Senior Management: Spend a day each month on the phone just like a Customer Service Agent and see the reality of what CSRs… – I'm not optimistic about the outlook for this company… More

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