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1 person found this helpful  

working as a call center rep in NYC

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Professional  in  New York, NY
Current Employee - Customer Care Professional in New York, NY

I have been working at Time Warner Cable full-time for more than 3 years

Pros

There are a lot of oppurtunities to move up its chill work atmosphere most of the time its in the city.

Cons

still corparate and you have to deal with office politics sometime.

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for Time Warner Cable

  1. 1 person found this helpful  

    Very Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician  in  Oneida, NY
    Current Employee - Service Technician in Oneida, NY

    I have been working at Time Warner Cable full-time for more than 3 years

    Pros

    Hourly Pay Advancement Yearly, Monthly Bonuses based on Performance, Christmas Bonus, Two Weeks Vacation to start, four (4) Personal Days, seven (7) Paid Holidays, Sick Time Accrual, take home Work Van

    Cons

    So big sometimes those making decisions do not seek out front line employee's input before implementing

    Advice to ManagementAdvice

    Customer first, Employees Second, Shareholders last.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Too many demands too little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier II Helpdesk  in  Irving, TX
    Former Employee - Tier II Helpdesk in Irving, TX

    I worked at Time Warner Cable full-time for more than a year

    Pros

    hours open 24/7 if in school this place is perfect
    get free cable,phone and internet
    insurance plan is decent

    Cons

    even as help desk support you have a sales quota
    TWC has branched out into several lines of business now so you are expected to sell sell sell
    customer service to the customer has been lost
    if you want a sales team get one but do not expect one person to be a jack of all trades with few perks

    Advice to ManagementAdvice

    start over the "core values" no longer match what you are pushing on you customer service/care reps

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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