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There are newer employer reviews for Time Warner Cable

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Helpful (1)

working as a call center rep in NYC

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Professional in New York, NY
Current Employee - Customer Care Professional in New York, NY
Recommends
Positive Outlook
No opinion of CEO

I have been working at Time Warner Cable full-time (More than 3 years)

Pros

There are a lot of oppurtunities to move up its chill work atmosphere most of the time its in the city.

Cons

still corparate and you have to deal with office politics sometime.

Other Employee Reviews for Time Warner Cable

  1. Helpful (1)

    Too many demands too little pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Helpdesk in Irving, TX
    Former Employee - Tier II Helpdesk in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    hours open 24/7 if in school this place is perfect get free cable,phone and internet insurance plan is decent

    Cons

    even as help desk support you have a sales quota TWC has branched out into several lines of business now so you are expected to sell sell sell customer service to the customer has been lost if you want a sales team get one but do not expect one person to be a jack of all trades with few perks

    Advice to Management

    start over the "core values" no longer match what you are pushing on you customer service/care reps


  2. Helpful (4)

    Stay away from the Sales Training Department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Morrisville, NC
    Former Employee - Trainer in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    Great company overall, a lot of great people that become family, excellent benefits, very diverse culture

    Cons

    If you want to have a work / life balance...if you want to be appreciated / rewarded for a job well done...if you want to be respected for the work you do...if you want to learn and grow in your position...and ultimately advance to the next level...if you want to have the support of supervisor....if you want to report to someone who actually knows something about training...STAY AWAY FROM THE SALES TRAINING DEPARTMENT. No leadership from the Senior Director of Sales Training,; he doesn't know anything about training. He has no leadership skills and doesn't know how to manage his people. He'll expect you to do all of his work for him, while he takes all the credit. Expect to work from the time sun comes up until long after the sun goes down...as you will put in very long hours...all for nothing. The pay is below industry standard, and the annual increases are truly a joke. If you have a passion for training and sales, and really want to learn and grow in a sales training position, where your ideas and the work you do will be appreciated....stay away from the TWC sales training department. If they ever get a new senior director, maybe things will change...but I doubt that's going to happen any time soon.

    Advice to Management

    Hire the right people for positions...especially when it comes to the person leading the team that is responsible for training your sales agents.


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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