There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

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Helpful (1)

Excellent

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Maintenance Technician in San Antonio, TX
Current Employee - Maintenance Technician in San Antonio, TX

I have been working at Time Warner Cable full-time (More than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

free cable and high speed internet and discounts on pay-per-view and on demand

Cons

gps supervision, irate customers working on different weather conditions

Advice to Management

listen and understand your employees they will make you or break you a happy employee is a very good employee

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  1. Helpful (1)

    An absolute train-wreck of a company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Technical Support in Austin, TX
    Former Employee - Tier III Technical Support in Austin, TX

    I worked at Time Warner Cable full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free cable services for employees, decent commission structure, generally competent co-workers.

    Cons

    Mandatory sales quotas for technical support agents ("hey, sorry to hear that your DVR died in the middle of your favorite show... could I interest you in 3 free months of HBO?"), management never knew what was going on with anything (in the 7 months I worked there, I had 4 different supervisors and spent nearly a month with no supervisor), draconian attendance policy caused constant churn (before you think I'm exaggerating - being 2 minutes late coming back from a break once per week would get you fired within 6 months if you had absolutely no other attendance issues), constant churn meant you had very few senior people to lean on for support, churn also meant that the company was hemorrhaging money non-stop (cost to train a new rep was roughly equal to one year of that rep's salary) - so they never had money to fix any issues or just have a little fun. And this is all before you even have to deal with the drunken, belligerence customers who call screaming at you because they can't order Pay-Per-View when their account is $200 past due. But, that is just part of the job.

    Advice to Management

    Pull your heads out of your back side. Treat people like adults and they will, for the most part, behave like adults. Stop forcing your people who are good at doing technical support to be salesmen too. You have an entire department for that - it's called Sales.


  2. Inbound sales rep

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable

    Pros

    Great benefits, great employees. Great supervisors, great contests

    Cons

    Cannot be flexible on hours, will not work with you on hours. Hours change every six months

    Advice to Management

    Work with the employees more


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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