Time Warner Cable

  www.timewarnercable.com
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Excellent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Maintenance Technician  in  San Antonio, TX
Current Employee - Maintenance Technician in San Antonio, TX

Pros

free cable and high speed internet and discounts on pay-per-view and on demand

Cons

gps supervision, irate customers working on different weather conditions

Advice to ManagementAdvice

listen and understand your employees they will make you or break you a happy employee is a very good employee

Recommends
Positive Outlook
Approves of CEO

Other reviews for Time Warner Cable

  1.  

    Overall it is a pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst
    Former Employee - Financial Analyst

    Pros

    They have very good benefit (discounted cable, health insurance, 401k, pension). And depends on which department you are in, you could meet some very energetic people. A lot of senior level employees are well-educated and very talented. Managers promote internal/external training and career development.

    Cons

    Does not have many opportunities to make suggestion or engage with the business. It is not easy to make an impact. Bonus is not attractive for junior level employee and it is purely based on your job title.

    Advice to ManagementAdvice

    It is better to share more insight with the team especially people who are not in management level so employees feel more engaging.

    Recommends
    Approves of CEO
  2.  

    An absolute train-wreck of a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier III Technical Support  in  Austin, TX
    Former Employee - Tier III Technical Support in Austin, TX

    Pros

    Free cable services for employees, decent commission structure, generally competent co-workers.

    Cons

    Mandatory sales quotas for technical support agents ("hey, sorry to hear that your DVR died in the middle of your favorite show... could I interest you in 3 free months of HBO?"), management never knew what was going on with anything (in the 7 months I worked there, I had 4 different supervisors and spent nearly a month with no supervisor), draconian attendance policy caused constant churn (before you think I'm exaggerating - being 2 minutes late coming back from a break once per week would get you fired within 6 months if you had absolutely no other attendance issues), constant churn meant you had very few senior people to lean on for support, churn also meant that the company was hemorrhaging money non-stop (cost to train a new rep was roughly equal to one year of that rep's salary) - so they never had money to fix any issues or just have a little fun.

    And this is all before you even have to deal with the drunken, belligerence customers who call screaming at you because they can't order Pay-Per-View when their account is $200 past due. But, that is just part of the job.

    Advice to ManagementAdvice

    Pull your heads out of your back side. Treat people like adults and they will, for the most part, behave like adults. Stop forcing your people who are good at doing technical support to be salesmen too. You have an entire department for that - it's called Sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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