Time Warner Cable

www.timewarnercable.com
Employer Engaged
There are newer employer reviews for Time Warner Cable

 

Great place to work, great benefits, and great people.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Executive in El Segundo, CA
Former Employee - Account Executive in El Segundo, CA

I worked at Time Warner Cable full-time (more than a year)

Pros

Good benefits and fair pay, well branded company for employment history on resume, and good training process.

Cons

Difficult to grow within organization, difficult to get things done internally. Support for clients is poor, creating a negative reputation of the company in the marketplace.

Advice to ManagementAdvice

Help employees that want to move around the company, especially when you claim that TWC encourages career growth.

Recommends
Positive Outlook
Approves of CEO

1488 Other Employee Reviews for Time Warner Cable (View Most Recent)

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  1. 3 people found this helpful  

    C-level leadership has turned a fun cutting edge company into stock chasers who don't invest back into the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Charlotte, NC
    Former Employee - Manager in Charlotte, NC

    I worked at Time Warner Cable full-time (more than 8 years)

    Pros

    Almost free cable, internet, phone, security. TWC has a great 401k plan where they match up to 66% for your first 10% plus a pension, decent insurance products, vast discounts available through partner offers. Local management, supervisors, and front line employees are friendly. Opportunity to learn many new things.

    Cons

    TWC is a company who was innovative but over the past several years, they are the last to invest back into the products as they care more about the stock and dividends. Their competitors have all caught up or passed them from a quality and feature standpoint. Leadership at the top have effectively managed their leading products into commodities by not being first to provide or best in class. Top C-level leadership changes too often and/or they change their mind too often, which results in customer and employee frustration.

    As expected in this industry, except for sales/commission roles, salary is often significantly lower for same titles in other industries within same city. Call center employees starting in 2013 start at the same rate they were paying back in 2003, about $12/hr which leads to high turn over.

    At review time upper management gives verbal direction that nobody can get a five out of five on their review. Yearly increases are not in line with your performance – a person with a 4 out of 5 will get the same increase that a peer with a 3 out of 5 would receive. Merit increases do not keep up with cost of living.

    Too much attention is played to political correctness with programs aimed at advancement based on race and/or sexual orientation which alienate those not part of those groups. To make matters worse, the programs do not appear to have helped advance anyone in those groups beyond middle management.

    Advice to ManagementAdvice

    Invest back into your products so they actually work and so that they are the best. When you have the best, people will be willing to pay for it.
    Pay your front line employees better to reduce turnover so customers get a top rate agent when they call. You can't expect employees with 1-2 years on the job to know everything when it is always changing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Absolute nonsense!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales in Albany, NY
    Current Employee - Inbound Sales in Albany, NY

    I have been working at Time Warner Cable full-time (less than a year)

    Pros

    Time Warner is a great company to work for! Benefits are awesome and they constantly have positions en to move up!

    Cons

    The background checks are ridiculous! They will hire a stripper without even a GED or high school diploma rather that a college graduate with an arrest 11 years ago!

    Advice to ManagementAdvice

    Use some better judgment when hiring! If someone made a mistake 10 years ago, don't hold it against them years later! Look at their accomplishments since they made that mistake and understand that people change!!!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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