There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

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Helpful (3)

Sales, sales, and more SALES.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales in Morrisville, NC
Former Employee - Sales in Morrisville, NC
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Time Warner Cable full-time (More than a year)

Pros

Terrific medical benefits, discount on cable/internet.

Cons

Unrealistic goals regarding sales quotas

Advice to Management

Remember, people work for your company not robots.

Other Employee Reviews for Time Warner Cable

  1. Helpful (3)

    C-level leadership has turned a fun cutting edge company into stock chasers who don't invest back into the company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Charlotte, NC
    Former Employee - Manager in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Time Warner Cable full-time (More than 8 years)

    Pros

    Almost free cable, internet, phone, security. TWC has a great 401k plan where they match up to 66% for your first 10% plus a pension, decent insurance products, vast discounts available through partner offers. Local management, supervisors, and front line employees are friendly. Opportunity to learn many new things.

    Cons

    TWC is a company who was innovative but over the past several years, they are the last to invest back into the products as they care more about the stock and dividends. Their competitors have all caught up or passed them from a quality and feature standpoint. Leadership at the top have effectively managed their leading products into commodities by not being first to provide or best in class. Top C-level leadership changes too often and/or they change their mind too often, which results in customer and employee frustration. As expected in this industry, except for sales/commission roles, salary is often significantly lower for same titles in other industries within same city. Call center employees starting in 2013 start at the same rate they were paying back in 2003, about $12/hr which leads to high turn over. At review time upper management gives verbal direction that nobody can get a five out of five on their review. Yearly increases are not in line with your performance – a person with a 4 out of 5 will get the same increase that a peer with a 3 out of 5 would receive. Merit increases do not keep up with cost of living. Too much attention is played to political correctness with programs aimed at advancement based on race and/or sexual orientation which alienate those not part of those groups. To make matters worse, the programs do not appear to have helped advance anyone in those groups beyond middle management.

    Advice to Management

    Invest back into your products so they actually work and so that they are the best. When you have the best, people will be willing to pay for it. Pay your front line employees better to reduce turnover so customers get a top rate agent when they call. You can't expect employees with 1-2 years on the job to know everything when it is always changing.


  2. Helpful (2)

    Great benefits, decent pay, unaccountable management team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Collection Representative in New York, NY
    Former Employee - Field Collection Representative in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    Great compensation and benefits. Complimentary service for employees that live in their service area. Hard working employees in low level positions.

    Cons

    Long hours, unaccountable management team, lots of lay offs. Constantly looking for ways to charge customers more money with all the hidden fees. Emphasis on profits instead of service.

    Advice to Management

    Plan strategically to avoid lay offs


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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