Time Warner Cable

  www.timewarnercable.com
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1 person found this helpful  

Dispatch

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Dispatch Supervisor  in  Austin, TX
Current Employee - Dispatch Supervisor in Austin, TX

Pros

The benefits and people are fine

Cons

Salary & Support System for the amount of changes.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Time Warner Cable

  1. 3 people found this helpful  

    C-level leadership has turned a fun cutting edge company into stock chasers who don't invest back into the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Charlotte, NC
    Former Employee - Manager in Charlotte, NC

    Pros

    Almost free cable, internet, phone, security. TWC has a great 401k plan where they match up to 66% for your first 10% plus a pension, decent insurance products, vast discounts available through partner offers. Local management, supervisors, and front line employees are friendly. Opportunity to learn many new things.

    Cons

    TWC is a company who was innovative but over the past several years, they are the last to invest back into the products as they care more about the stock and dividends. Their competitors have all caught up or passed them from a quality and feature standpoint. Leadership at the top have effectively managed their leading products into commodities by not being first to provide or best in class. Top C-level leadership changes too often and/or they change their mind too often, which results in customer and employee frustration.

    As expected in this industry, except for sales/commission roles, salary is often significantly lower for same titles in other industries within same city. Call center employees starting in 2013 start at the same rate they were paying back in 2003, about $12/hr which leads to high turn over.

    At review time upper management gives verbal direction that nobody can get a five out of five on their review. Yearly increases are not in line with your performance – a person with a 4 out of 5 will get the same increase that a peer with a 3 out of 5 would receive. Merit increases do not keep up with cost of living.

    Too much attention is played to political correctness with programs aimed at advancement based on race and/or sexual orientation which alienate those not part of those groups. To make matters worse, the programs do not appear to have helped advance anyone in those groups beyond middle management.

    Advice to ManagementAdvice

    Invest back into your products so they actually work and so that they are the best. When you have the best, people will be willing to pay for it.
    Pay your front line employees better to reduce turnover so customers get a top rate agent when they call. You can't expect employees with 1-2 years on the job to know everything when it is always changing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Seems great in the beginning, becomes extremely stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative  in  Albany, NY
    Former Employee - Inbound Sales Representative in Albany, NY

    Pros

    Major discounted services, Helpful Supervisors, Good pay for a first time full-time job

    Cons

    This is the lengthy part. Starting out they pay you $14.50 for your first 5 weeks or so, the trainers talk your ears off about how great the company is and attempt to teach you how to sell. Really, all your doing is learning the billing system you don't learn anything until you hit the phones. My biggest problem is that myself and many other employees eventually come to learn that calls are without a doubt filtered. Some days you you literally will get 30 calls not that don't have an ounce of opportunity to sell on, while the person sitting next to you receives calls regarding new service/upgrades. Management will tell you until they're blue in the face that everyone gets the same volume which is not true what so ever and its the primary reason I left. To add to that while your in "nesting" (the training phase on the phones) your given all opportunities to sell, for example my first commission check was a considerable amount, and as soon as training ended even after gaining experience most calls were impossible to upsell and make yourself money. All this made the job extremely stressful, and made it clear that certain employees recieved got better opportunities than others who actually know how to sell.

    Advice to ManagementAdvice

    Stop filtering calls and coming up with excuses former and current employees are all aware it happens. Also come up with better ways to protect sales agents from getting sales stolen by other employees who simply re-key an order and attach their sales ID. Shift bidding is also done at very inconvenient times of the year. Part-time positions should be considered as well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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