There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

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Was a good company to work for.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Director in Charlotte, NC
Former Employee - Senior Director in Charlotte, NC

I worked at Time Warner Cable full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Good, smart people. Good benefits - almost free cable, phone, internet and security

Cons

As with all companies, there were a few "obstacles" within the executive management levels. Some communication challenges at the executive levels as well.

Advice to Management

No real advice.

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  1. No structure and no guidance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC

    I worked at Time Warner Cable full-time

    Pros

    Great benefit package, decent pay, semi free cable

    Cons

    There's no structure, no one knows what their doing yet their in upper management, as quickly as you adopt a policy or a way of doing things the way they want the change things. If your not good with sales expect to be fired


  2. Helpful (1)

    Time Warner Cable overall is a good company; however, there are some unrealistic expectations.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Agent in West Columbia, SC
    Former Employee - Customer Solutions Agent in West Columbia, SC

    I worked at Time Warner Cable full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    There are many incentives and bonus opportunities.

    Cons

    There seems to be more focus on numbers than on level of service and integrity. It appeared, based on my experience there, that many who were regarded as high performers were not operating with the level of integrity that TWC claims to represent.

    Advice to Management

    With the current compensation structure, there is greater a propensity of improper behaviors and "cheating the system". Consider changing to a higher base with bonus potential based on customer satisfaction perhaps, so that the focus is based on the customer.


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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