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2 people found this helpful  

Management only cares about sales, it was supposed to have been a tech support position.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - National Help Desk  in  Buffalo, NY
Former Employee - National Help Desk in Buffalo, NY

I worked at Time Warner Cable full-time for less than a year

Pros

good benefits , you have the power to help people ( i would fix most computer problems including winsock resets saving people money) to go above and beyond when you are on that phone because the supervisor is never around especially if they are training in the Philippians. Also once i learned the system better ( unified ) i could spot service issues that most other agents could not spot ( intermittent speeds / packet loss ). you would pull the Tx/Rx/Snr in a live graph to see if the levels were spiking, then throw a 250 packet ping test and see those levels spike all over the place with 70 percent packet loss and send technicians because this was the customers 6th call in a week. So in a way that was pro for me but made the company look bad.

Cons

The company misleads you during the interview process and hides the quota and endless problems that arise from not meeting you monthly "sales goal". TWC would force you to offer upgrades regardless of the persons age, knowledge level or service issues involved. The only indication of asking a customer to upgrade their internet bandwidth tier is the green indicator on the customers account.

Advice to ManagementAdvice

USE Discretion and move people to where they are best suited, stop rigidly enforcing the sales quota with termination resulting. STOP combining SALES and TECHNICAL SUPPORT !!!!!

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1260 Other Employee Reviews for Time Warner Cable (View Most Recent)

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  1. 3 people found this helpful  

    Very hard to get promoted if Management doesn't like you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Specialist  in  New York, NY
    Former Employee - Client Specialist in New York, NY

    I worked at Time Warner Cable full-time for more than 3 years

    Pros

    Received a discount on cable service.

    Cons

    hard to be promoted
    Quality Improvement department is too strict

    Advice to ManagementAdvice

    Promote on previous experience on Resume as well as job performance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    No structure and no guidance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC

    I worked at Time Warner Cable full-time

    Pros

    Great benefit package, decent pay, semi free cable

    Cons

    There's no structure, no one knows what their doing yet their in upper management, as quickly as you adopt a policy or a way of doing things the way they want the change things. If your not good with sales expect to be fired

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