Time Warner Cable

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Excellent Managers - Unreasonable Expectations From Corporate

Direct Sales Representative (Current Employee) Charlotte, NC

ProsThe pay can be really good for us sales people and I really like the people I work with. Also, excellent benefits including medical, dental, 401 K, free services, etc., and the supervisors and Sales Managers really care. There's also 3 weeks a year of paid vacation, a week more than most companies

ConsDirect Sales Reps have to do tons of customer service related things that they shouldn't have to. For example, if they have cash card or gift card giveaways, there's always nightmares with redemption codes, customers calling with confusion and frustrations. They shouldn't roll these things out if they don't have it together. Prices are too high, they won't include equipment like they used to and competitors have some cool technology that we don't.

Advice to Senior ManagementProvide your sales people with better administrative support. Step it up on technology and don't raise prices so much. And if you're going to raise prices to the tune of over 100% over the course of the last year and a half, at least cover some pieces of equipment with our bundles.

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    Customer Service Representative

    Customer Service Representative (Former Employee) El Paso, TX

    I worked at Time Warner Cable full-time for more than 10 years


    Pros: Help customers keep them happy and statisfy, its a challenge learn… Cons: None that i could'nt handle Advice to Senior Management: Keep up the good work for being there, when needed… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
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    1 person found this helpful  

    It's an ok company with great benefits

    Anonymous Employee (Current Employee) New York, NY

    I have been working at Time Warner Cable full-time for more than 5 years


    Pros: Slow to promote, definitely within. Antiquated in their procedures and practices. The corporate offices are still traditional and… Cons: One of the major plusses working at Time Warner Cable is the pay. If you negotiate a good salary coming in and not lowball… Advice to Senior Management: They dance to the beat of their own drums, advice… Yes, I would recommend this company to a friend More
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