Time Warner Cable

  www.timewarnercable.com
  www.timewarnercable.com
There are newer employer reviews for Time Warner Cable

 

Lots of room to grow. Could have better management in places.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Time Warner Cable full-time (more than 8 years)

Pros

Family friendly. Flexible. Decent benefits and salary.

Cons

Not the best management in place. Too many useless changes in direction.

Advice to ManagementAdvice

Don't say yes to every project that comes your way. It destroys employee cycles and makes it difficult to get the work done that might actually make a difference.

Recommends
Positive Outlook
Approves of CEO

1361 Other Employee Reviews for Time Warner Cable (View Most Recent)

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  1.  

    Good company to work for, if you put in the effort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Warner Cable full-time

    Pros

    Remote agent (work from home) available for top agents. Commission for sales and performance which is paid out monthly. Some reps make as much as double their paycheck! Lots of rewards for top agents like gift cards, food and even trips for the best of the best. Opportunities to promote or aply for higher positions are available. Nice facilities with cafeteria and reasonable costs for food. Equipment is capable of handling the workload

    Cons

    Lots of emphasis put on sales. Minimum sales requirements imposed on all customer service agents. Learning curve is massive for anyone not familiar with the aspects of cable tv, internet and phone service. Salaries are a little low for the technical knowledge and skill required for all agents.

    Advice to ManagementAdvice

    Take a really good look at salaries based on cost of living and location. $15/hr may work for places like Colorado or Texas if you're single, but its not much to work with in places like New York or California. Without a competitive wage, the turnover is great at this time. Yes there are new-hire training classes almost monthly, but its mainly to combat churn. These agents aren't being dismissed either. It's all from unhappy employees with skills who find better opportunities and higher wages elsewhere. Even an increase of $2.hr across the board would work wonders for lots of people.

  2. 1 person found this helpful  

    I.P. knowledge is the future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Middletown, NY
    Former Employee - Manager in Middletown, NY

    I worked at Time Warner Cable full-time (more than 10 years)

    Pros

    Good benefits and potential for bonus

    Cons

    Getting to be slimmed down on personal employee satisfaction due to size and concern of profit.

    Advice to ManagementAdvice

    Too many changes are causing employee stress.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Time Warner Cable

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