There are newer employer reviews for Time Warner Cable

 

It's good to feel appreciate.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director in Beaumont, TX
Current Employee - Director in Beaumont, TX

I have been working at Time Warner Cable full-time (less than an year)

Pros

A great culture with great pay and benefits along with a lot of good people and free services and job security if you perform.

Cons

I honestly don't have anything negative to say... it's a job and work would always be my 2nd option behind NOT working and travelling full time.

Advice to ManagementAdvice

Keep it up!

Recommends
Positive Outlook
Approves of CEO

1306 Other Employee Reviews for Time Warner Cable (View Most Recent)

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  1. 2 people found this helpful  

    Extremely Unethical - Voodoo Accounting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Time Warner Cable full-time

    Pros

    Fair Compensation
    Good Bonuses - even in the challenging years???
    Excellent Benefits
    Historically used to have great cash flow and wonderful potential for beneficial change with an infusion of more experienced and technically savvy management.

    Cons

    -Antiquated practices, processes and thinking by Senior Management

    -Years of monopolistic earnings were not put back into the organization and utilized to improve operations, infrastructure or new product development/revenue streams

    -Lack of experience with new deep pocket competition (historically area franchises and high cost of infrastructure overbuild kept competitors other than satellite/DISH from competing with TWC) from AT&T (UVerse) and Verizon (FIOS) hit the company hard. The subscriber losses were coming much faster and with more punch than expected and no specific strategy was in place to combat the challenge. Divisions continued with the same stale marketing campaigns and weekend sales promotions along with many potentially very costly and short term operational and financial decisions.

    -Desperate times may lead to desperate measures including divisional restructuring, minimally disclosed layoffs that occurred over months and years along with the "strategic" operational and financial decisions by Senior Management. Much of these chosen changes and adjustments were directed by individuals that had been working for the company for an extensive number of years who were inexperienced in dealing with the "bad times" and seemingly could only make choices that had a short term benefit. There are also only so many non-recurring and extraordinary items that can be reported on the income statement without drawing questions.

    -Customers and employees have historically been poorly treated.

    -Glenn Britt, Chairman and CEO will be retiring at the end of 2013. This could be a pro or a con with Rob Marcus 48 taking charge.

    Advice to ManagementAdvice

    Need to focus on customer retention and pinpoint the segment of customers that are of the greatest financial benefit. Stop chasing the customers who are those who always go for the cheapest deal or can't pay their bills and focus on the greatest users of your services. Having the largest customer share for cable services does not mean you have the highest profit generating segment of customers - that is antiquated thinking!

    Come up with new services and benefits for selecting TWC instead of making a decision to charge separately for a remote (great suggested idea by a manager to increase revenues) or continue to bill a customer on a disconnect for a cable box that hasn't been returned? Do you want a customer that won't return his box or that you will spend a lot of money chasing only to have to reverse revenue when he returns the box and refuses to pay the additional charges? This is costly make work!

    When you have an employee motto "Do the Right Thing!" apply it to yourselves and not only verbally talk about it set the right example. Don't ask employees to perform unethical activities and then have the audacity to stand before them and tell them what they did wrong in the process.

    If zero stars could be given in parts of this review they would have been selected.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Corporate Enslavement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Flushing, NY
    Former Employee - Customer Service Representative in Flushing, NY

    I worked at Time Warner Cable full-time

    Pros

    Pay is usually on time
    discounted cable services

    Cons

    Promised sales compensation never received or inaccurate amount when finally paid.
    Company does not care about employees
    Long hours.
    You must sale to irate customers or you get wrote up.

    Advice to ManagementAdvice

    They will sale you a dream. Don't buy it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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