There are newer employer reviews for Time Warner Cable

1 person found this helpful

Customer care hourly wage way way too low $10.33 per hour

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Portland, ME
Current Employee - Customer Service Representative in Portland, ME

I have been working at Time Warner Cable full-time (more than a year)

Pros

I enjoy working at Time Warner Cable, interesting and complex work, great employees, great benefits, incentives and perks.

Cons

Extreme low hourly wage $10.33 per hour. Hourly wage should be twice that much for what we are expected to know and do, including daily changes in procedures and everything else.

Advice to ManagementAdvice

Start paying Customer Care Representatives a better hourly wage if you want to stop losing employees within 1 year of hiring them.

Doesn't Recommend
Neutral Outlook
Approves of CEO
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  1. Benefits were nice, management was less so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier III Technical Support Representative in Columbus, OH
    Former Employee - Tier III Technical Support Representative in Columbus, OH

    I worked at Time Warner Cable part-time (more than a year)

    Pros

    Free cable and major discount on other services, like high speed internet
    Fun coworkers
    Supervisors really cared about their team

    Cons

    Upper management did not care about employees, only the bottom dollar
    Company policies were not friendly to existing customers, only new customers get good deals, and customer service representatives get to deal with angry customers.

    Advice to ManagementAdvice

    Concentrate on keeping customers you have, offer some of the great deals you give new customers to existing customers, don't make them have to threaten to cancel and be transferred to retention in order to get someone who can lower their bill

    Recommends
    Positive Outlook
    Approves of CEO
  2. Ever changing plan for the future that is never really disclosed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Pros

    health benefits
    free/discounted cable
    great work friendships
    facilities

    Cons

    "old boys club mentality" in some places
    cliches, in groups like high school
    frequent layoffs, blindside dedicated employees

    Advice to ManagementAdvice

    Keep the great people you've invested in and who've invested in you. Trust your employees and share clear longterm plans so they can help you achieve your goals.

    Recommends
    Neutral Outlook
    No opinion of CEO
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