There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

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Fantastic Rewards for Performance

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Executive I in San Antonio, TX
Current Employee - Account Executive I in San Antonio, TX

I have been working at Time Warner Cable full-time (More than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

Financial Opportunities are available for performance

Cons

Multiple Sales Channels competing with each other

Advice to Management

Advise the Rules of Engagement

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  1. Helpful (3)

    Hell hole of a place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Flushing, NY
    Former Employee - Customer Care Representative in Flushing, NY

    I worked at Time Warner Cable full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefit package medical,dental, discounted services.

    Cons

    They care nothing about employees just a sales driven hell hole. They're more interested in sales than resolving whatever the issue is with the customer. They're talk of resolving the issue is just lip service. Treat the good employees like trash unless your kissing butt, and they'll still dump you. Never seen anything like TWC. I worked out the Flushing office the morale is low it's shameful. It's bad because they're some employees there that are really good, and really give a dang. The stress level is awful the ambulance is there at least once a week to carry someone out. For such major company I expected so much more, the turnover rate is shocking even with middle management. Just a awful work place.

    Advice to Management

    First and foremost take your head out your butts. Truly dedicate yourself to issue resolution with the service, next work on the morale of employees find out why the turnover rate is high. Empower the employees to do what they do best, there's a disconnect with the field reps and office rep explore why that is and bridge that gap.


  2. As a minority at Time Warner Cable I had the opportunity to interact with Senior Management at all levels.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Finance in Charlotte, NC
    Former Employee - Director Finance in Charlotte, NC

    I worked at Time Warner Cable full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Diverse organization that needs to support it's affinity groups more

    Cons

    More leadership collaboration is needed

    Advice to Management

    Focus more on your employees, especially those that are dedicated.


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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