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Account Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Manager  in  Milwaukee, WI
Former Employee - Account Manager in Milwaukee, WI

I worked at Time Warner Cable full-time for more than 5 years

Pros

Great benefits, pay and hours

Cons

Lack of training and management accountability

Advice to ManagementAdvice

If the team as a whole is not succeeding, instead of getting rid of the employees, maybe take a look at who is managing them.

Doesn't Recommend
Negative Outlook
No opinion of CEO

1256 Other Employee Reviews for Time Warner Cable (View Most Recent)

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  1. 1 person found this helpful  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Flushing, NY
    Former Employee - Customer Service Representative in Flushing, NY

    I worked at Time Warner Cable full-time for more than a year

    Pros

    Great benefits: night differences, free cable, medical.

    Cons

    Very inflexible with the hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Software needs fixing, HR policies very rigid, commission and bonuses easy to deny.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lincoln, NE
    Current Employee - Customer Service Representative in Lincoln, NE

    I have been working at Time Warner Cable full-time for less than a year

    Pros

    Great Industry, good co-workers, Free services.

    Cons

    Commission and bonuses too easily denied based on subjective grading of calls.

    Advice to ManagementAdvice

    Fix your software! Take into account that you have PEOPLE working for you, not robots who have no life events.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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