Time Warner Cable

  www.timewarnercable.com
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Account Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Manager  in  Milwaukee, WI
Former Employee - Account Manager in Milwaukee, WI

Pros

Great benefits, pay and hours

Cons

Lack of training and management accountability

Advice to ManagementAdvice

If the team as a whole is not succeeding, instead of getting rid of the employees, maybe take a look at who is managing them.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other reviews for Time Warner Cable

  1.  

    Great Place to build your credentials

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Solid benefits, competent management, and respectable salary

    Cons

    Layers and Layers of Red Tape, Very Tight budget restrictions, an extremely outdated system of customer management internal promotions are difficult so hire in at Supervisor or Manager level or higher.

    Advice to ManagementAdvice

    Be open to new ideas and become current with software.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Software needs fixing, HR policies very rigid, commission and bonuses easy to deny.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lincoln, NE
    Current Employee - Customer Service Representative in Lincoln, NE

    Pros

    Great Industry, good co-workers, Free services.

    Cons

    Commission and bonuses too easily denied based on subjective grading of calls.

    Advice to ManagementAdvice

    Fix your software! Take into account that you have PEOPLE working for you, not robots who have no life events.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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