Time Warner Cable

www.timewarnercable.com
Employer Engaged
There are newer employer reviews for Time Warner Cable

1 person found this helpful  

Takes time

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Garfield Heights, Cuyahoga, OH
Current Employee - Customer Service Representative in Garfield Heights, Cuyahoga, OH

I have been working at Time Warner Cable full-time (more than a year)

Pros

Pays well. New commission structure is fantastic. Free cable & internet. Great health insurance. After one year of working at a 24-7 company got weekends off. Friendly atmosphere. Free onsite gym. Extra incentives for working overtime.

Cons

Constantly changing supervisors/teams and having to learn the ways (personality) of each new supervisor who has their own way of doing things. Making policy changes on a weekly basis without the benefit of consulting the frontline people who are the ones in the trenches dealing with the backlash. If a customer calls back within 3 days of calling it affects call center agents negatively, possibly resulting in a write-up. Too many write-ups and you will be terminated, no matter how long you have been there or how good you are at all the other aspects of your job. Conversely, stay on a call too long and there will be a lead standing behind you asking why. It is a call center, right?? It takes a long time to learn how to deal with rude, angry, entitled customers, like the ones who feel there certainly must be a technician in the area who can come replace their cable box right this instant or they will miss tonight's riveting episode of "Atlanta Housewives". We have no direct communication with dispatch or the techs and have no idea what poles they are currently dangling from.

Advice to ManagementAdvice

More communication with your frontline. After all, we are the face and voice of the company.

Recommends
Neutral Outlook
No opinion of CEO

1496 Other Employee Reviews for Time Warner Cable (View Most Recent)

Sort: Rating Date
  1.  

    Many opportunities for Professional and Personal growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Integration Manager in Herndon, VA
    Former Employee - Integration Manager in Herndon, VA

    I worked at Time Warner Cable full-time (more than 8 years)

    Pros

    Many types of training classes were readily available including ITIL certifications. Participation in professional organizations like SCTE, Women in Cable and Telecommunications/WICT and Toastmasters was highly encourages. Fully vested pension plan after 5 years of service.

    Cons

    Daily changes in work objectives and priorities. Some organization operated in silos.

    Advice to ManagementAdvice

    Communicate results and executive management action plan from annual employee survey.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Private TWC Contractor

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable

    Pros

    Flexible hours
    Can create your own routes
    Manage your own day

    Cons

    There is a lot of driving and you have to report to a headquarters every 2 days minimum to turn in equipment. Cuts into work time

There are newer employer reviews for Time Warner Cable

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