Time Warner Cable

  www.timewarnercable.com
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1185 Employee Reviews (View Most Recent)

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1 person found this helpful  

Retention Specialist

Retention Specialist (Current Employee) Milwaukee, WI

ProsCoworkers are nice and friendly but you will spend the vast majority of your time on the phones dealing with the same issues day in and out. You will do well if you can properly compare TWC services to the regions competitors and convince others the value of their services.

ConsTurn over is high because of the stress of being the last line of defense with frustrated and angry customers but if you keep a positive demeanor it is easy to disarm them. All new employees must also work at least one weekend day.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

    1 person found this helpful  

    Takes time

    Customer Service Representative (Current Employee) Garfield Heights, Cuyahoga, OH

    I have been working at Time Warner Cable full-time for more than a year

    Pros: Pays well. New commission structure is fantastic. Free cable & internet. Great health insurance. After one year of… Cons: Constantly changing supervisors/teams and having to learn the ways (personality) of each new supervisor who has their own way of doing things. Making policy changes… Advice to Senior Management: More communication with your frontline. After all, we are the… Yes, I would recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Business Class Services are ever growing, great place to be!

    Manager (Current Employee) Charlotte, NC

    I have been working at Time Warner Cable full-time for more than 5 years

    Pros: Health and retirement benefits are great. Free or discounted cable and internet… Cons: Internal silos, systems that don't talk causing swivel chair re-work Advice to Senior Management: Continue to focus on customer first and open communication throughout… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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