Pros

Great perks like the guest houses across the country; exceptional management team; solid business model; financial strong and stable company - employees feel confident about the product and the legacy we are all creating together.

Cons

Too much paper work and forms; need to streamline / convert to electronic when possible; Need to streamline the paperwork and all the procedures - seems like the procedures in place benefit the main office staffs rather than the field staff and frankly they are our front line and we need to do everything we can to free them up so they can focus on converting sales and providing first-class service. After all, the field teams are the only ones that deal directly with the customer - NOT The main office staff.

Advice to Senior Management

Get out in the field more - spend a weekend or 2 or 3 in a sales office or in the field negotiating contracts with the trades and inspecting quality; seems like sometimes upper management provides advice based on their own past experiences which tend to have been 10 or so years ago or longer. Times have changed...