There are newer employer reviews for Tolt Service Group
There are newer employer reviews for Tolt Service Group

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Overtime expected but not compensated and On-call 24x7

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Field Service Technician
Former Employee - Field Service Technician

I worked at Tolt Service Group

Disapproves of CEO
Disapproves of CEO

Pros

Fellow technicians were great to work with. Company vehicle, cell phone, laptop and gas card provided. Most days you were working alone so no one was breathing down your neck.

Cons

It was pretty much expected that you would work 24 hours a day and be available by cell phone or email 24 hours a day. Days off were unheard of and when you were on vacation you got called constantly. Whatever work you could not complete in an 8 hour shift was expected to be done on your own time with out compensation, packaging and shipping parts, inventory and cleaning of van etc. Tolt gave micro managing a whole new definition. Thanks to GPS you would get a call from your manager if you stopped at a rest area to take care of business. On a number of occasions I worked 20 hour days and was expected to be on the road by 8am the next morning or available to offer tech support via cell phone at all hours. They would pick apart your performance just so they didn't have to give you a raise. No training provided, it was expected that you would get out there and figure it out on your own. More times than not the parts you received were DOA or not the correct part. If another technician had the part you needed it was expected that you would drive to them to get the part no matter how many miles you were driving round trip to get it. The management team with a few exceptions were complete idiots, they really only care about SLA's and how the numbers look. You are not a person to them and they don't care if you have a family or a life.

Advice to Management

Communicate with the people in the field. Your decisions very rarely would benefit the lowly techs in the field. The field techs are the ones that see and do everything that makes your company successful you should try appreciating them and rather than nit pick them every single day give a compliment or a pat on the back sometimes.

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  1. Helpful (1)

    OK

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tolt Service Group

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The level of benefits offered and provided was very typical and compared well to other companies of like size and scope.

    Cons

    lack of training classes offered or provided left one scrambling for customer resolutions especially during off peak and non standard business hours.


  2. Helpful (3)

    Hostile work environment with a constant concern of when employment will be terminated.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tolt Service Group

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Tolt offers the diversity to work in many different states.

    Cons

    Upper management takes credit for the work failing to recgonize the actual workers. Extremely poor communication throughout the company with a constant change in operations, no standards or best practices. Constant change is proof of inexperienced senior management

    Advice to Management

    Change the current leadership to experienced Executive Mangers instead of relying on the cowboys they have now! Set standards of operations and take responsibilty for failure instead of constantly blaming others....How many people can be terminated for one mans errors?


There are newer employer reviews for Tolt Service Group
There are newer employer reviews for Tolt Service Group

See Most Recent

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