There are newer employer reviews for Tolt Service Group

 

Glad to be gone

Former Employee - Field Technician II
Former Employee - Field Technician II

I worked at Tolt Service Group full-time

Pros

Company car-work from home-pay check never bounced

Cons

where do I start, they really just need to look at there techs as an asset and not expendable. After reading previous reviews I cant believe they have not been sued yet for making hourly technicians work OT with no compensation. I left because I didn't like the direction they were going and it does not seem to have changed.

Advice to ManagementAdvice

if your smart, at minimum do what ever it takes to retain your good employee's. they are not expendable. your skating on thin ice not compensating for OT, look at what happen to NCR, yep they got sued and LOST!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

46 Other Employee Reviews for Tolt Service Group (View Most Recent)

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  1.  

    Poor career decision detriment that was a complete waste of the many years working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician
    Former Employee - Field Service Technician

    I worked at Tolt Service Group full-time (more than 5 years)

    Pros

    Company car dispatched from home.
    Company paid gas card.
    Pay checks do not bounce.
    Direct deposit.
    difficult to find 20 word minimum on Pros.

    Cons

    Several years with this company and a complete career mistake. Always completing high call volume, great customer reviews, excellent performance reviews with one salary increase, one pay cut, 3 no increase years.
    You can expect to be a senior guy within 6 months due to the high turnover rate.
    You can expect your manager to tell you he’s working hard to get your promotion / raise but hands are tied then will put you on an escalation team causing you to put in more time off the clock managing response to after hour calls so the manager isn’t bothered on his day off.
    You can expect to receive NO compensation for moving for the company to another service are to help the company do a better job for their customer. The move will be on your own, at your expense and on your time or get threatened with layoffs.
    You can expect to hear complaints from many employees with managers that patronize you with very high technician turnover rate. Your manager also has never been in field service and has no clue as to what you need to do to get your job done, he only knows how to read a report and has no clue as to what is behind the number he reads on a report. You’re expected to be on call 24/7 with no compensation.
    If you go work all day, get home, have a midnight service call, there is no overtime compensation. Your reward for getting out of bed in the middle of the night and leave your family is to get your hours cut later in the week to keep you at or under 40 hours although your expected to stay available 24/7.
    Expect to have an extreme micro manager at least in my area. He is so insecure, when he goes on vacation he will tell you to be sure you and everyone is working because the company is looking at our area for layoffs.
    Expect when calls are lite you will only get paid for time traveling time and time on site.
    Expect a 50% DOA rate on parts received accept if it was repaired by an outside vendor. Also expect if you submit a DOA part using the system provided will start a finger pointing match on who is at fault.
    Expect when there are calls to run but getting close to 40 hours you’ll be expected to run those calls off the clock. The conversation will go like this:
    Emp: hello manager, I’m calling ahead of time to let you know there are calls to run and I will go into overtime to complete. MGR: Well, we need the calls completed but overtime is not approved. EMP: Travel time will put me over 40 so if I run the call it will put me over 40 hrs. MGR: I understand but they’re looking at layoffs and can’t approve overtime but need the calls completed. EMP: if I run the call I will go into overtime. MGR: Well, I can get someone else to run the call but won’t have any input when they have layoffs. RESULT, Employee runs call in fear of losing his job. Sends an email to his manager later stating he forgot to punch out and have his manager put time that keeps him under or at 40 hrs. Calls mysteriously get completed…

    Advice to ManagementAdvice

    Expect an even higher turnover rate when the economy turns around.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    stepping stone

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tolt Service Group

    Pros

    Company van, phone, netbook, gas card

    Cons

    Always on call, Pay not to scale for the effort, work, headache, and corporate red tape, Terrible insurance plan that costs much and covers little. No 401k plan. Pay scale starts low and raises are based on performence that can be poor due to lack of parts, or complex issues cause SLA to be missed. Raises max at 4% current wage if review is 100% good

    Doesn't Recommend
    Disapproves of CEO
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