Topcon Medical Systems
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5 Employee Reviews (View Most Recent)

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Human exploitation

Technical Support (Former Employee) Oakland, NJ

ProsCutting edge technology;
Reasonable benefits;
Some good people still working there

ConsPoor technical support due to management's failure to understand technical demands.
Very low pay compared to industry average;
No career growth, unless you talk your way through rather than do even outstanding work;
Lack of recognition for hardworking & dedicated people;
Company is in large driven by the sales dept. and they earn the most. Engineering, tech support and production are not allowed to provide any direction in even technical matters, unless sales approves;
Company is very political, and with a top->down approach;
Employees are exploited and if they try to discuss problems that bother them, ultimately they're marked for elimination - everyone is very expandable;
Most good technical talent has already left or is planning to leave soon.
Human Resources is management's extension and cannot be trusted in reporting any problems.
Gossip shapes employees reputation, not their actual achievements that benefit company and customers.

Advice to Senior ManagementCurrent management will not appreciate nor understand any advice. For years they've been worrying only about coping with picking up support calls, not understanding anything required to resolve those calls. You cannot manage people in technical teams properly unless you have enough technical skill to understand their daily work demand, and only then you can successfully understand boundaries and create appropriate strategies. Reports and statistics are only as good as the people doing them, and in Topcon, some people in operations and management responsible for reporting technical progress do very dry statistics that don't reflect reality which includes dynamic changes and human factor. Management is so withdrawn and above everyone, they cannot learn to recognize strengths and weaknesses of individual employees to properly utilize them. Management doesn't care to investigate any controversial claims, but take for granted what the hear and label employees based on limited contact and gossip. Some managers are known to place blame for their incompetence on their subordinates (finding scapegoats).

No, I would not recommend this company to a friend

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    stable good company

    (Current Employee) Oakland, NJ

    I have been working at Topcon Medical Systems

    Pros: Overall family culture in the company; relatively good compensation for the similar position; relatively good job security,… Cons: long commuting, so so vacation package, somewhat lack of growth opportunities, less… Advice to Senior Management: Improve the communication with employees; boost moral and make employee proud of their… More
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    Anonymous Employee (Former Employee)

    I worked at Topcon Medical Systems full-time for more than a year

    Pros: Back-office warehouse employees excellent and very dedicated Cons: enviornment of mis-trust and poor communication between upper management and… Advice to Senior Management: need more relevant upper management Industry experience in leading teams to profitability. Internally… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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