There are newer employer reviews for Total Wine & More

2 people found this helpful  

Total wine and more is amazing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Front End Cashier  in  Phoenix, AZ
Current Employee - Front End Cashier in Phoenix, AZ

I have been working at Total Wine & More part-time for less than a year

Pros

The employee benefits are great, and the atmosphere is fun and very safe

Cons

sometimes the customers are not the nicest

Recommends
Positive Outlook
Approves of CEO

141 Other Employee Reviews for Total Wine & More (View Most Recent)

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  1. 3 people found this helpful  

    Could be better, but there are worse places to make a living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Charlotte, NC
    Current Employee - Manager in Charlotte, NC

    I have been working at Total Wine & More full-time

    Pros

    -Great discounts
    -Alcohol business tends to attract fun people
    -Customers are generally happy to be in your store
    -Fast-paced, uptempo, never a dull moment, always something different going on
    -Solid product training, great portfolio
    -Free beer and wine every month once you're certified
    -Pay seems to be above what most retailers pay

    Cons

    -It's still retail and all that comes with it: nights, weekends, holidays.
    -Forget about any semblance of work/life balance.
    -Hours are long, breaks are short (only 30 minutes in a 12+ hour day???)
    -Inconsistent management. One month they say to do it this way, the next month it's the total opposite. Too many chiefs, not enough Indians.
    -Poor communication. Often seems like the left hand doesn't know what the right hand is doing. Needs to be a consistent message from corporate office through upper management and into the store level. And there is not.
    -Too many people in management here are more concerned with giving the impression that they do a good job as opposed to actually doing a good job.
    -Wasteful business practices. We always joke that this company must really hate trees. But they love paperwork. And 3-ring binders.
    -Somewhat dishonest business model that is basically "bait and switch". Your job is essentially to convince the customers to not buy what they came into purchase (major brands advertised at the lowest prices in town) but instead purchase a higher margin private label product. This may not be a big deal for some with sales backgrounds, but it can seem a bit sleazy and it's easy to feel like a used car salesman at times.

    Advice to ManagementAdvice

    -Longer breaks (45 minutes min.; really should be an hour on 10+ hour workdays) seems like a no-brainer
    -Need to develop a more consistent message and streamline policies and procedures
    -Need to decide whether to step up to the big leagues and run it like the big boxes of the world, or continue to be run like a small family business

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    More work and more hours and less pay and less help, too many chiefs and top heavy management at corperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wine Grunt  in  Phoenix, AZ
    Current Employee - Wine Grunt in Phoenix, AZ

    I have been working at Total Wine & More part-time for more than a year

    Pros

    Employee discount, wine and spirit tasting.

    Cons

    no reconition by management to anyone under the manager title. Two face DM, someone who slams the company to all managers, but has a different story when the owners comes to town.

    Advice to ManagementAdvice

    Get rid of all the heavy weight in upper managment and spend some of those millions in the stores with employees to help the customers . Re-check your DM and AVP in charge and see just what they bring to the company and why they are still here.

    Doesn't Recommend
    Disapproves of CEO
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