There are newer employer reviews for TouchCommerce
There are newer employer reviews for TouchCommerce

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Little heaven in Agoura Hills

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Product Marketing Manager in Agoura Hills, CA
Former Employee - Senior Product Marketing Manager in Agoura Hills, CA

I worked at TouchCommerce full-time (Less than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

Exciting to work in eCommerce. Group of smart, friendly, amazing people. Very family-style vibe. Really nice company. Great perks and office. Little gym inside the office helps keep you fit. The area is also gorgeous. You have an opportunity to really drive your own learning and career. I left due to life choice decisions and geography, otherwise no complaints.

Cons

A little out of the way location-wise. Tough competition.

Advice to Management

Keep at it. Make sure the cultue stays positive so your employees stay long term.

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  1. An interesting call center (chat center) environment that needs lots of direction.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Agoura Hills, CA
    Former Employee - Anonymous Employee in Agoura Hills, CA

    I worked at TouchCommerce

    Doesn't Recommend
    Doesn't Recommend

    Pros

    A company comprised of fun elements and based upon reasonable circumstances, caters to fit work schedules with personal life as it is a business that works around the clock.

    Cons

    The company lacks direction and often runs into issues with clients as a vendor which then translates to other employees but management. The environment, although sometimes fun, is much to lax which then transpires into the call center agents and their supervising staff looking like a children's nursery being operated.


  2. Helpful (3)

    TC is having a tough time differentiating their offering from that of their larger competitors

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Agoura Hills, CA
    Former Employee - Sales Director in Agoura Hills, CA

    I worked at TouchCommerce

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Very talented group of people who are working to drive change in creating online conversions in a pay for performance model.

    Cons

    Their offering is perceived as a commodity due to the large number of chat vendors that exist in the marketplace.

    Advice to Management

    Be consistent with the messaging and approach toward defining and communicating incrementality.Better support for and alignment with the vertical market sales support VP's


There are newer employer reviews for TouchCommerce
There are newer employer reviews for TouchCommerce

See Most Recent

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