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Work here if you want tips, not respect.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Floor Runner in Havre, MT
Current Employee - Floor Runner in Havre, MT

I have been working at Town Pump part-time (More than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Awesome tip income in the better casinos, usually flexible with hours and lenient policies

Cons

Absolutely no breaks or lunches, most shifts are worked by yourself and you are constantly under video surveillance

Advice to Management

Treat your employees with a little humanity, and stop gouging them

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  1. Constantly given the run around by everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Runner
    Current Employee - Floor Runner

    I have been working at Town Pump part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I love the customers, interacting with new people and the tips can be good too.

    Cons

    Never able to get a straight answer from anyone in management. Not sure if this is due to poor training, poor hiring choices or simple lack of knowledge. Management seems largely incapable/not interested in dealing with employee or customer issues. There is almost zero communication, everything is a need to know basis and you don't need to know. It seems as though every few weeks there are major changes to policies and these changes are often the polar opposite of what they were before. Gossip, favoritism and lying are like infectious diseases in this environment. Management response (or lack thereof) breeds discontent that does not go unnoticed by customers in even the sunniest of floor runners. Recent hour cuts in the face of Obamacare took employees who were averaging 28 hours a week down to 20 maximum and now the company demands workers are sent home early if it is slow. Workers are also expected to be available anytime on any given day (in other words, no secondary employment) for the glamorous sum of minimum wage plus the possibility of tips with no chance of receiving a pay increase.

    Advice to Management

    Realize that investing in your employees is good for your overall company health. Set schedules are better for morale and recognition of a job well done can go a long way in creating job satisfaction. Try taking a basic business class. Treat your workers with respect, not as replaceable. How can you expect employees to be dependable, excited about their jobs and to do right by you when you take them from 28 hours a week down to 20 or less in two months time?


  2. Good Tips, At the Time

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casino Floor Runner in Butte, MT
    Former Employee - Casino Floor Runner in Butte, MT

    I worked at Town Pump

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    In the casino, you used to be able to make great money in tips if you were a decent employee. Since the recession, it barely makes up for the fact that an Assistant Manager with 5 years of experience still gets a Full-Time paycheck of $935.00 per month. Overall it is a fun job, which is the sole reason I stayed as long as I did.

    Cons

    Poor pay, very little opportunity for growth unless you want to go corporate which means relocation.

    Advice to Management

    Set schedules are better for morale!


There are newer employer reviews for Town Pump
There are newer employer reviews for Town Pump

See Most Recent

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