Town Sports International Holdings

  www.mysportsclubs.com
  www.mysportsclubs.com
There are newer employer reviews for Town Sports International Holdings

 

Don't work there unless it's Welcome Team, Babysitting or Clean Team

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - General Manager in New York, NY
Current Employee - General Manager in New York, NY

I have been working at Town Sports International Holdings

Pros

- Great peers and employees at the club level
- Most trainers are passionate about improving peoples lives
- Great place if you enjoy interacting with staff and members
- Great community if good management in place

Cons

- large disconnect between Corporate/Upper Management and Club Level Management
- unrealistic goals and expectations for Club Level Management, Membership Consultants & Trainers
- high turnover
- no support or care for Club Level Management or Staff.
- terrible customer service (not always the fault of Club Level Management and Trainers)
- very low pay for employees that work the hardest for the members
- terrible benefit plans

Advice to ManagementAdvice

- take care of your employees first and profits will follow
- promote from within, employees respect those that have walked in their shoes
- treat members and guests as people wanting to achieve their fitness goals, not just a sale.

Doesn't Recommend
Disapproves of CEO

137 Other Employee Reviews for Town Sports International Holdings (View Most Recent)

Sort: Rating Date
  1.  

    A company that shows no appreciation towards the people who do the day to day things that make the gym function.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Front Desk in New York, NY
    Current Employee - Front Desk in New York, NY

    I have been working at Town Sports International Holdings

    Pros

    Free gym membership, 20% off Verizon products,

    Cons

    Awful pay
    Lack of respect from management
    Horrible insurance plan, better off getting Medicaid

    Advice to ManagementAdvice

    Show more respect to employees, have better communication with staff, stop being frugal with pay

    Doesn't Recommend
  2.  

    Frustrating to see the top level management make no necessary changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Town Sports International Holdings

    Pros

    Great people and still getting members to sign up. The classes are great and offered throughout the day. Free membership to all the clubs.

    Cons

    There is no respect for a regular associate and top level management enforces it indirectly (through bonus dispersement). The organization is making no changes.

    Advice to ManagementAdvice

    Make serious improvements on your marketing strategy and your company profile. The employees are very unsatisfied. The employees that everyone seeks (your blue shirts) should be given the same respect from management as a membership employee.

There are newer employer reviews for Town Sports International Holdings

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