128 Employee Reviews (View Most Recent)

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2 people found this helpful  

Egh

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Front Dest Attendant  in  Bethesda, MD
Current Employee - Front Dest Attendant in Bethesda, MD

I have been working at Town Sports International Holdings part-time for more than a year

Pros

-Young and energetic environment
-Relatively clean

Cons

No managerial stability and high turnover made it hard to make any advancement

Advice to ManagementAdvice

Hire managers who know the gym and have worked there for a significant amount of time

Doesn't Recommend

Other Reviews for Town Sports International Holdings

  1. 2 people found this helpful  

    Going Down Hill in A Hurry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Service Manager  in  New York, NY
    Current Employee - Fitness Service Manager in New York, NY

    I have been working at Town Sports International Holdings full-time for more than 3 years

    Pros

    Great Members, Opportunity to pretty much run your business and be creative
    Good working environment and people around you
    If you are lucky and hit quotas regularly, they leave you alone pretty much

    Cons

    Unrealistic quotas and games make it impossible to bonus
    Everything comes down from management, feedback from members and employees is only welcome if it is what they want to hear
    Nobody like their new so called personal training membership, but the really push it, even tho it is a pay cut for trainers
    Any disagreement or questioning of company plans can result in disciplinary action

    Advice to ManagementAdvice

    Put your egos and tired old ideas aside, take time to relearn the business and listen to customer and employee feedback

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    The people are great the wages are too low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Town Sports International Holdings

    Pros

    Great people and if you want to work long term in the fitness industry there are plenty of ways to advance.

    Cons

    You must personally initiate any moves you want to make horizontally in the organization, management does not actively look to advance hard-workers.

    Advice to ManagementAdvice

    Consider paying the front desk employees more, they have one of the most stressful jobs in the gym. The multi-tasking and first point of contact for any problems with the guests makes it a challenging position. Additionally, updating the technology used could minimize costs and improve services. For example having a computer system that can take online reservations for group exercise classes would greatly reduce the workload of the front desk staff; removing the constantly ringing phone from the equation means you could pay that position more while having less employees on the clock and saving the company money overall.

    Recommends
    No opinion of CEO
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