Town Sports International Holdings
2.2 of 5 115 reviews
www.mysportsclubs.com New York, NY 5000+ Employees

115 Employee Reviews (View Most Recent)

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Churn and burn, no support for the field

General Manager (Current Employee)

ProsAs a Membership Consultant, if you are willing to work hard, you can make some descent money.

ConsLeadership does not care about the employees. Computer systems are archaic. Do well or get lost. Leadership celebrate unethical behaviors. Lack of support.

Advice to Senior ManagementThe field is told to "know your people" and "care about your people." However, Regional leadership and above could care less about their "people." Membership Consultants are expected to "stick with the plan" with little guidance from GMs. As a GM, I can say that there is little guidance from Business Directors. Conf calls are a daily beat down, micro-management session, with no guidance on how to improve performance. Unethical business practices are given a blind eye from Business Directors, and celebrated at Regional meetings. Field moral is incredibly low with an enormous about of turnover. Work/Life balance is non-existent. Check the title, churn and burn with GMs, Fitness Managers, and Membership Consultants.

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

    1 person found this helpful  

    TSI could change, but unlikely it won't.

    SCFK Manager (Former Employee)
    Boston, MA

    I worked at Town Sports International Holdings full-time for more than 3 years


    Pros: -Free Gym Membership -Meet nice members and employees -Lots of training… Cons: -Management is very young (20s.. GMs maybe 30s) -Managers can be rude and use threats to get you to work: very unapproachable. -Nobody knows how… Advice to Senior Management: Learn to run a company and treat your employees with… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Your business is in your hands

    Master Trainer (Current Employee)
    Deer Park, NY

    I have been working at Town Sports International Holdings full-time for more than 5 years


    Pros: Lots of clubs in nearby areas Great facilities Great members and coworkers Once… Cons: Benefits are difficult to maintain if you and managers don't keep track of productivity PTO is… Yes, I would recommend this company to a friend More
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