Toys ''R'' Us

www.toysrusinc.com
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There are newer employer reviews for Toys ''R'' Us

 

Overworked, underpaid, no staff to provide expected exception customer service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Manager in Pittsburgh, PA
Former Employee - Assistant Manager in Pittsburgh, PA

I worked at Toys ''R'' Us full-time (more than a year)

Pros

Interactions with families and kids can be fun
Always new merchandise to learn about
Training provided for products

Cons

Opportunities for advancement in management only if you relocate
Low salary pay and no bonus structure for Assistant Managers
Management training occurs outside of store you are hired to work
Meeting expectations of corporate office in high customer service are nearly impossible with limited staff, large stores and strict payroll constraints
Hourly associates are paid minimum wage and turnover is high

Advice to ManagementAdvice

Better incentive plan for entire management team
Spend time in stores to see how difficult they are to run on a day to day basis
Offer contests or competitions to keep spirits high and teams engaged
Higher discounts for store associates (different tiers of management vs associates)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1348 Other Employee Reviews for Toys ''R'' Us (View Most Recent)

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  1. 1 person found this helpful  

    Periodic corporate layoffs and unfair treatment of analysts make working here difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Planning and Allocation Business Analyst in Wayne, NJ
    Former Employee - Merchandise Planning and Allocation Business Analyst in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than a year)

    Pros

    -Some friendly co-workers.
    -Scenic suburban campus.
    -Working for a toy company.
    -Training program.
    -Working with many national toy vendors.

    Cons

    -Several backstabbing employees and managers.
    -Gossiping and rumors going around daily, which can make work distracting.
    -Management promotes some questionable people who seem to have been favored from day one and lets go of some talented people for no good reason.
    -Store discount of only 10%.
    -Workload constantly increases and firedrills happen almost daily.
    -Analysts are forcefully encouraged to take on projects that add to the almost impossible workload, otherwise they are looked down upon or not considered for promotion..
    -Some managers are extremely demanding and unreasonable and will throw you under the bus if they feel threatened by their analysts' performance.
    -Contradicting performance reviews.
    -Widespread layoffs after unfavorable annual results are reported.
    -Very high turnover rate for analysts, hence the training program twice a year with new hires.

    Advice to ManagementAdvice

    Make sure candidates who are being promoted to management are equipped with the proper people skills before promotion. Although many of the planning managers are really great people with good management skills, there are more than a handful who drive out their analysts with improper and unprofessional treatment. Also, stop laying off large groups of employees every year. Find other ways to cut costs and produce more favorable sales results through innovation; letting go of good employees is not the answer.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    It's fun sometimes, but they don't pay you anything close to the same position at other stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Department Supervisor With Keys in Saint Louis, MO
    Current Employee - Department Supervisor With Keys in Saint Louis, MO

    I have been working at Toys ''R'' Us full-time (more than 5 years)

    Pros

    fun, like the people, i would recommend if you didn't need to pay bills

    Cons

    opportunity to grow is slow and pay for a move up is hardly worth it
    they need to focus on making their employees happy rather than updating the tile on the floor

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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