There are newer employer reviews for Toys ''R'' Us

 

Overworked, underpaid, no staff to provide expected exception customer service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Manager in Pittsburgh, PA
Former Employee - Assistant Manager in Pittsburgh, PA

I worked at Toys ''R'' Us full-time (more than an year)

Pros

Interactions with families and kids can be fun
Always new merchandise to learn about
Training provided for products

Cons

Opportunities for advancement in management only if you relocate
Low salary pay and no bonus structure for Assistant Managers
Management training occurs outside of store you are hired to work
Meeting expectations of corporate office in high customer service are nearly impossible with limited staff, large stores and strict payroll constraints
Hourly associates are paid minimum wage and turnover is high

Advice to ManagementAdvice

Better incentive plan for entire management team
Spend time in stores to see how difficult they are to run on a day to day basis
Offer contests or competitions to keep spirits high and teams engaged
Higher discounts for store associates (different tiers of management vs associates)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1159 Other Employee Reviews for Toys ''R'' Us (View Most Recent)

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  1.  

    Horrid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Winston-Salem, NC
    Current Employee - Cashier in Winston-Salem, NC

    I have been working at Toys ''R'' Us part-time (less than an year)

    Pros

    Easy job, working with children

    Cons

    Standing for hours on end, not enough wages, not enough hours, management doesn't care. about its employees.

    Advice to ManagementAdvice

    Take better care of your employees. We should be important, but you make us unimportant

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    It's fun sometimes, but they don't pay you anything close to the same position at other stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Department Supervisor With Keys in Saint Louis, MO
    Current Employee - Department Supervisor With Keys in Saint Louis, MO

    I have been working at Toys ''R'' Us full-time (more than 5 years)

    Pros

    fun, like the people, i would recommend if you didn't need to pay bills

    Cons

    opportunity to grow is slow and pay for a move up is hardly worth it
    they need to focus on making their employees happy rather than updating the tile on the floor

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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