Toys ''R'' Us

  www.toysrusinc.com
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1050 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

 

Overworked, underpaid, no staff to provide expected exception customer service

Assistant Manager (Former Employee) Pittsburgh, PA

ProsInteractions with families and kids can be fun
Always new merchandise to learn about
Training provided for products

ConsOpportunities for advancement in management only if you relocate
Low salary pay and no bonus structure for Assistant Managers
Management training occurs outside of store you are hired to work
Meeting expectations of corporate office in high customer service are nearly impossible with limited staff, large stores and strict payroll constraints
Hourly associates are paid minimum wage and turnover is high

Advice to Senior ManagementBetter incentive plan for entire management team
Spend time in stores to see how difficult they are to run on a day to day basis
Offer contests or competitions to keep spirits high and teams engaged
Higher discounts for store associates (different tiers of management vs associates)

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Disapproves of CEO

     

    It's fun sometimes, but they don't pay you anything close to the same position at other stores

    Department Supervisor With Keys (Current Employee) Saint Louis, MO

    I have been working at Toys ''R'' Us full-time for more than 5 years


    Pros: fun, like the people, i would recommend if you didn't… Cons: opportunity to grow is slow and pay for a move up is hardly worth it they… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Horrid

    Cashier (Current Employee) Winston-Salem, NC

    I have been working at Toys ''R'' Us part-time for less than a year


    Pros: Easy job, working with children Cons: Standing for hours on end, not enough wages, not enough… Advice to Senior Management: Take better care of your employees. We should be important,… No, I would not recommend this company to a friend More
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