There are newer employer reviews for Tragus

 

Working here is satisfying, but room for improvement when company policy is passed down to individual management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Front of House Staff in Cobham, Surrey, South East England, England (UK)
Current Employee - Front of House Staff in Cobham, Surrey, South East England, England (UK)

I have been working at Tragus part-time (less than an year)

Pros

Commitment to training in theory is very good and there is a strong base to this, not always followed through in practise. Cleanliness and professionalism are big pros in this restaurant business.

Cons

Communication from higher management is not always in touch witht he needs of individual premises. Communication from higher management can appear haphazard, not fully thought through, frequently changes, and doesn't always translate into good implementation by my immediate management. I would benefit from more specific training. I have previously been full time, now part time.

Advice to ManagementAdvice

Encourage constructive criticism from all levels of staff. Encourage respect from all staff towards all staff.

Recommends
Negative Outlook
No opinion of CEO

11 Other Employee Reviews for Tragus (View Most Recent)

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  1.  

    Good working environment, bad company politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FOH
    Former Employee - FOH

    I worked at Tragus full-time (more than 3 years)

    Pros

    Fantastic team, good staff food, 50% discount at all Tragus restaurants, comfortable working atmosphere, nice, caring, professional GM (in our restaurant anyway). Career opportunity as they often promote from within.

    Cons

    Frequent changes to rotas, mostly because an area manager does not approve the wage costs, he does that to get his bonus, but the restaurant operates understaffed and loses business as a result. Basically, the upper management gets bonuses for driving business away. Area managers do not understand the individuality of different branches, and quite frankly they don't care. Customer feedbacks system all wrong. Nothing EVER changed based on them other then the amount of bonuses for senior management. Far too many discounts, they completely lost direction and understanding of the market. In fact, they have no idea who their market is anymore. As much as I love the brand, I can't see it survive much longer.

    Advice to ManagementAdvice

    Change the structure of bonuses earned by senior management, you're harming your own business and yet you're happy to pay for it. Rethink the discounts and vouchers you offer, with every new voucher issued you're digging deeper in the hole that is already very deep. Did you know you often have 3-4 different discount vouchers out at the same time? Who does that? What message does it send? Did you know customers often pay as little as £9 for a dinner for two? Did you know those with Tesco vouchers often pay NOTHING at all? Did you know people see you as a bistro or a canteen rather then a decent restaurant? Shout less about how desperate you are and start shouting how great your food and service is. For that though, you have to focus on quality of the food, for example, if 100 people tell you that the goats cheese salad is really badly designed, take it of the menu, or change it, and stop cutting labour there where it absolutely CAN'T be cut anymore.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Tragus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager in London, England (UK)
    Former Employee - Restaurant Manager in London, England (UK)

    I worked at Tragus full-time (more than 3 years)

    Pros

    Not many good reasons. The food is ok

    Cons

    Very low pay compared to other companies. Cuts on service and compromising a lot. They don't really care about the employee

    Advice to ManagementAdvice

    Change company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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