There are newer employer reviews for TransCore

Good company, great people, good work environment.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Software Engineer in Beaverton, OR
Former Employee - Software Engineer in Beaverton, OR

I worked at TransCore full-time (more than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

The people are top notch, skilled developers. The work environment is excellent. They are an agile shop and take agile development seriously.

Cons

Corporate politics and programmers with an ego can get in the way. If the business has a downturn, they will cut people without notice.

Advice to Management

Invest in your people, they are the lifeblood of the company. Don't treat them with the same cavalier attitude as you would a piece of furniture.

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  1. Helpful (1)

    There is more freedom in High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Harrisburg, PA
    Former Employee - Customer Service Representative in Harrisburg, PA

    I worked at TransCore full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Hours
    Better than being unemployed

    Cons

    Where do I start......First this company's EZ Pass department has been contracted out by the State of Pennsylvania. Transcore has then contracted out their staffing for their customer service call centers to 2 staffing companies. Although the job is 40 hours, the pay starts out at $10 an hour which is on the low end of what a good customer service agent should make. In fact, the management doesn't care or reward good people who provide excellent customer service, they would rather praise representatives who are mean and rude to the public because they feel the more calls that are taken is more important than helping someone who may have a question or a problem.

    Unfortunately the State of PA has turned a blind eye to Transcore and would rather that people who travel the PA Turnpike be made to feel as if they have committed a capital crime if they miss a toll or have a question about EZ Pass because they plain may not know or are visitors from out of state.

    Advice to Management

    Treat employees as adults and treat the public as you would want to be treated if you had the same problem.

  2. Experience With Transcore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Engineer in Harrisburg, PA
    Current Employee - Senior Systems Engineer in Harrisburg, PA

    I have been working at TransCore full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very good people who are highly trained and motivated.

    Cons

    Planning structure at the top is weak. The people that are to do the job don't have much say in the job estimate at the beginning. When they are handed the job they are usually behind the eight ball right at the beginning. In some cases the job cannot be accomplished as estimated because the person who estimated the job doesn't know themselves the scope and possibilities of the job.

    Advice to Management

    Get the people who will be doing the job create the estimate to perform the job.

There are newer employer reviews for TransCore

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