36 Employee Reviews (View Most Recent)

Sort: Rating Date

1 person found this helpful  

An Unexpected Industry with A Modern Day Feel

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Operations II Representative  in  Broomfield, CO
Current Employee - Operations II Representative in Broomfield, CO

I have been working at TransFirst full-time for more than a year

Pros

Organized collaboration between departments
Positive work environment
Amazing Race creates understanding of how the entire operation works
Good healthcare plan available

Cons

Management of Help Desk causes a lot of turnover
Some processes that are problematic aren't always addressed
Could have better coffee

Advice to ManagementAdvice

Don't alienate the workforce with arbitrary policy changes, focus on what keeps coworkers working as a team over appearance of collaboration

Recommends
Positive Outlook
Approves of CEO

Other Reviews for TransFirst

  1. 1 person found this helpful  

    Account Executive Inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Aurora, CO
    Current Employee - Account Executive in Aurora, CO

    I have been working at TransFirst full-time for more than a year

    Pros

    Great People to work with everyone is very motivated. The established reps have it pretty easy. This job is great for someone who is looking for a legitimate inside sales opportunity. There are endless numbers of partner associated leads, and Transfirst takes care of everything that you need. You need to be ready to make calls and get some deals. Management is hands off and lets you do what you feel you need to as long as you don't cause problems for partners and follow the rules. Benefits are pretty good.

    Cons

    Compensation plan is light on the salary and the commission structure is very confusing. There is a pretty high turn over. Established reps get top leads and top opportunities it is difficult to crack into that level without being a manager favorite. It is very difficult to hit your full quota without those advantages.

    Advice to ManagementAdvice

    Managers spend more time in meetings with executives than they spend managing their teams. They don't really know the whole story and can jump to conclusions without looking at the facts. Seems that middle management carries most of the burden for the company and gets overworked reporting to the upper management while still trying to manage their teams. Its unfair to the manager and unfair to the team who needs manager constantly to approve pricing structures.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    95% luck, 5 % sales ability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Cypress, CA
    Former Employee - Sales Representative in Cypress, CA

    I worked at TransFirst full-time for less than a year

    Pros

    Credit card industry as a whole is strong and almost recession-proof. Cypress location is close to freeways. Worker-friendly hours.

    Cons

    Where do you start? This is where good salespeople go to die and fail. You can be the best salesperson out there - and there are many good salespeople here from multiple industries - yet almost all of them fail miserably. The "leads" are a joke - about half of them are disconnected numbers and/or went out of business years ago. The other half have been called a zillion times either by Transfirst or some other competitor. Salesmen are literally using a phone book as a better lead source.

     Since Transfirst is constantly hiring, and I mean CONSTANTLY - it's like a group of lemmings running off a cliff into a meat grinder. Repeated failure, get fired or quit, rinse and repeat. 95% of the deals are literally stumbled upon like a needle in a haystack, no sales ability required. Pure luck, plain and simple. True salespeople don't have to or want to rely on luck to feed their families. A bunch of the "salespeople" there wouldn't be qualified to sell a hot dog, and that's not a joke. It's like they handed out applications at a weekend carnival.

     On top of that, if you are one of those 5% that luckily finds an interested merchant - then the managers get super-aggressive trying to close them immediately, and end up burning that sales opportunity as well. Or the merchant takes your offer and shops it to his current provider, and you lose out that way too. You literally feel like the only way to get a deal is to luckily run into that 1 in 100,000 complete idiot that says yes to anything. Sorry, that's not sales. That's like trying to find a unicorn.

    I'd only recommend this "sales" job to either an ex-con with no hope, or some leprechaun covered in 4 leaf clovers and horseshoes that has won the lottery multiple times. Don't get bamboozled by the promise of all the money you will make. It's a mirage. Consider yourself warned.

    Advice to ManagementAdvice

    Quit churning and burning employees at a ridiculously rapid pace. Provide a better base salary than $10 / hr. so people can feed their families while they go unicorn hunting before they get fired or quit. Stop strong-arming the rare merchant that actually might want to do business with you. Step up and actually provide leads of companies that are still in business, and not disconnected phone numbers.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for TransFirst.

Worked for TransFirst? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.