TransFirst

  www.transfirst.com
  www.transfirst.com
There are newer employer reviews for TransFirst

1 person found this helpful  

An Unexpected Industry with A Modern Day Feel

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Operations II Representative in Broomfield, CO
Current Employee - Operations II Representative in Broomfield, CO

I have been working at TransFirst full-time (more than an year)

Pros

Organized collaboration between departments
Positive work environment
Amazing Race creates understanding of how the entire operation works
Good healthcare plan available

Cons

Management of Help Desk causes a lot of turnover
Some processes that are problematic aren't always addressed
Could have better coffee

Advice to ManagementAdvice

Don't alienate the workforce with arbitrary policy changes, focus on what keeps coworkers working as a team over appearance of collaboration

Recommends
Positive Outlook
Approves of CEO

45 Other Employee Reviews for TransFirst (View Most Recent)

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  1. 2 people found this helpful  

    They make a good first impression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Broomfield, CO
    Former Employee - Technical Support Agent in Broomfield, CO

    I worked at TransFirst full-time (less than an year)

    Pros

    Nice office, possibility of quick promotion, benefits

    Cons

    Mismanaged, too many firings (distracting), attrition rate very high, high stress, overly-technical work with relatively low pay.

    Advice to ManagementAdvice

    Management should take a more hands-on approach when they see a caller has called in for the 5th time in the day. Obviously these clients are not getting the help they need and management should step in to help at that time rather than let it fall on technical support to solve. Training should be continual rather than a big block at the beginning and then emails once in a while.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Account Executive Inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Aurora, CO
    Current Employee - Account Executive in Aurora, CO

    I have been working at TransFirst full-time (more than an year)

    Pros

    Great People to work with everyone is very motivated. The established reps have it pretty easy. This job is great for someone who is looking for a legitimate inside sales opportunity. There are endless numbers of partner associated leads, and Transfirst takes care of everything that you need. You need to be ready to make calls and get some deals. Management is hands off and lets you do what you feel you need to as long as you don't cause problems for partners and follow the rules. Benefits are pretty good.

    Cons

    Compensation plan is light on the salary and the commission structure is very confusing. There is a pretty high turn over. Established reps get top leads and top opportunities it is difficult to crack into that level without being a manager favorite. It is very difficult to hit your full quota without those advantages.

    Advice to ManagementAdvice

    Managers spend more time in meetings with executives than they spend managing their teams. They don't really know the whole story and can jump to conclusions without looking at the facts. Seems that middle management carries most of the burden for the company and gets overworked reporting to the upper management while still trying to manage their teams. Its unfair to the manager and unfair to the team who needs manager constantly to approve pricing structures.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for TransFirst

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